Customer Service Assistant, BDC

University of Guelph; Ridgetown; On-site; CAD 30,000 - 60,000; Full time

Job summary

A public university in Ontario is seeking a temporary Customer Service Assistant to provide front-line customer service for the Business Development Centre. This role includes managing client registrations, responding to inquiries, and processing certificates. The ideal candidate will have a Secondary School Diploma and strong communication skills along with experience in a busy work environment.

Qualifications

• 6 to 9 months working experience required.
• Ability to meet deadlines and work well under pressure.

Responsibilities

• Provide front-line customer service for the Business Development Centre.
• Answer enquiries from clients regarding certification processes.
• Data entry and processing of certificates.

Skills

Oral and written communication skills

Competency in Microsoft Office

Tact and diplomacy

Attention to detail

Education

Secondary School Diploma

Tools

Microsoft Office (Word, Excel, PowerPoint)

Adobe Suite

Job description

Overview

Location: Ridgetown, CA, N0P 2C0

Primary Category Page: Staff and Management

Division: Ridgetown Campus

Requisition ID: 1788

Department: Ridgetown - Business Development Centre

This position is covered by the Collective Agreement with the Ontario Secondary School Teachers' Federation District 35 - Technician/Administrative/Research/Agricultural

Temporary full-time from 10/20/2025 to 04/30/2026

Career Opportunities (sapsf.com)

Posting Date: 09/19/2025

Close Date: 10/03/2025

General Purpose

The Customer Service Assistant provides front-line customer service for the Business Development Centre to staff, clients, and other stakeholders of the University of Guelph, Ridgetown Campus.

Duties And Responsibilities

Answering enquiries from clients to provide information about certification process and provide with appropriate resources such as web site addresses or information from their records in the database. Accepting and entering client registrations, via web registrations, phone or email into the computer database program, ensuring client information is complete and client is in the applicable course and send confirmations via email or occasionally mail. Signup of clients according to their expressed learning needs, including arranging individual test appointments and respond to phone and email requests for information, such as course materials, schedules, participant results & payment receipts from clients, training facilitators, book depot locations. The position is responsible for data entry and processing of certificates, including accurately entering information into the database, printing and mailing of certificates, letters and/or training cards. The successful incumbent will also be responsible for shipping, inventory management, contacting training facilitators and general office administration such as incoming and outgoing mail, performing clerical tasks including photocopying, scanning, faxing, sending emails, updating documents and filing.

Requirements

• Secondary School Diploma
• 6 to 9 months working experience
• Oral and written communication skills
• Competency in various computer systems, including Microsoft Office (Word, Excel, PowerPoint), Adobe Suite, and operation of printers, copiers and fax machines
• Demonstrate tact, diplomacy, patience and sensitivity to issues, concerns and needs of staff and clients
• Demonstrated ability to meet deadlines, work well under pressure and perform efficiently in a busy work environment with accuracy and attention to detail

Employee Type: Temporary

Position Number: 10916708

Classification: OSSTF/TARA, District 35

Salary: Band 2

OSSTF/TARA Wage Grid

• Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.