Customer Service and Operations Specialist

BeWell Clinics; Hamilton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A health care clinic in Hamilton is looking for a Customer Service and Operations Specialist. This entry-level position requires 2+ years of relevant experience and focuses on patient care and administrative tasks. The successful candidate will assist with scheduling, billing, and maintaining clinic operations. Benefits include competitive pay, growth opportunities, and engaging social events.

Benefits

Competitive Compensation Plans

Team-building activities

Career development opportunities

Networking and mentorship opportunities

Qualifications

• 2+ years of experience in sales, operations, or health care administration.
• Experience with EMRs and CRM systems is a strong asset.
• Ability to work independently as well as in a team.

Responsibilities

• Answer phone calls, emails, and texts professionally.
• Assist in scheduling appointments and managing office supplies.
• Perform light cleaning and maintain office appearance.

Skills

Customer service

Time management

Detail-oriented

Multitasking

Professional communication

IT troubleshooting

Tools

MS Office

EMRs (Jane App)

HubSpot

Job description

Overview

Customer Service and Operations Specialist role based primarily at the Hamilton clinic with frequent travel to the South Mississauga clinic. The position is 100 percent in-person and involves supporting clinic operations, patient care workflows, and administrative processes to optimize practitioners’ schedules and grow the patient base.

Responsibilities

• Answering phones, emails, texts, and faxes in a professional manner
• Billing appointments (experience with direct billing or WSIB/HCAI billing is an asset)
• Client intake consultations
• Some IT troubleshooting
• Communicating with other medical offices, pharmacies, and healthcare organizations
• Assist in organizing practitioner schedules, including vacation time and shift changes
• Organization and coordination of office supplies, deliveries, etc.
• Maintaining the professional appearance of the office, including light cleaning and plant watering
• Available for an 8 hour shift between 8:00am to 8:00pm
• Monday - Friday availability with some Saturdays

Qualifications

• 2+ years of relevant sales, operations, or health care office administration experience
• A mature approach to customer service. Detail-oriented, organizational, and multitasking skills, initiative, and enthusiasm
• Experience with EMRs, especially Jane App, is a strong asset
• Ability to communicate professionally
• Ability to handle a fast-paced environment while delivering great customer experiences in a very active situation
• Self-starter with the ability to work independently and contribute to the team in a positive manner
• Uses time efficiently and prioritizes appropriately with strong time-management skills
• Proficient in MS Office
• Experience with HubSpot or another CRM is strongly preferred
• Flexibility to work in the evenings and on weekends as needed

Benefits

• Competitive Compensation Plans: Hourly pay + company paid extended health benefits
• Epic Social Events: Team-building activities and office events to foster a collaborative culture
• Opportunity to Grow: Clear path for advancement and career development
• Learn from Industry Leading Clinicians & Entrepreneurs: Networking and mentorship opportunities

Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Mental Health Care

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