Customer Service and Accounts Receivable

Total Sanitation Services; Sarnia; On-site; CAD 40,000 - 60,000; Full time

Job summary

A sanitation services provider in Lambton County, Ontario, seeks a Customer Service Representative. The role involves responding to inquiries, order entry, and account management. Candidates should have substantial customer service and accounts receivable experience, alongside strong communication skills. This in-office position ensures high customer satisfaction.

Qualifications

• 5+ years of experience in a customer service or order entry role preferred.
• 3+ years of experience in an Accounts Receivable role required.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Work with the Customer Service team to resolve issues.
• Order entry into ServiceCore for new and existing accounts.

Skills

Customer Service

Order Entry

Time Management

MS Office

Interpersonal Communication

Job description

About Us

Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve.

This role will be part of our Central Sanitation team in Sarnia, Ontario.

Job Overview

This is an in-office position, working closely under the Office Manager’s supervision. If you like having your finger in a lot of pies to make sure our customers are getting excellent service, this is the role for you! Our Customer Service team is renowned for its dedication, understanding of our business and software systems, and ability to problem solve when things don’t go according to plan.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
• Work closely with the Customer Service team and drivers to resolve customer problems and prevent complaints.
• Order entry into ServiceCore, including new account set up, and revisions to existing orders.
• Complete daily billing processes for assigned customer accounts.
• Greet and assist in-person customers with account payments.
• Reconcile customer accounts.
• Collect on past due accounts, following established collection protocols.
• Complete 3rd party platform uploads.
• Other activities as required to support our customers.

Experience

• 5+ years of experience in a customer service or order entry role is preferred.
• 3+ years of experience in an Accounts Receivable role is required.
• Computer skills with knowledge of MS Office, Outlook, internet, and social media platforms.
• Efficient time management skills and able to work effectively in a fast-paced environment.
• Excellent organizational skills with the ability to multi-task, and attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to provide professional and courteous customer service without becoming stressed or overwhelmed.

We invite applications from all qualified individuals, including those from traditionally underrepresented groups. We are committed to employment equity and diversity in the workplace. Accommodations throughout the recruitment process are available for applicants with disabilities. If you require an accommodation, please email [e-mail] to coordinate.