Customer Service Agent - English On-site Winnipeg

Contact Centre Growth Corp Inc; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading contact management company is seeking a Customer Service Agent (Data Entry Clerk) in Winnipeg, Manitoba. Responsibilities include data entry, maintaining databases, and sorting mail. The ideal candidate has strong typing skills, attention to detail, and a high school diploma. This full-time role offers a competitive salary of $17.00 per hour.

Qualifications

• Experience with mail sorting and postage meter machines is a plus.
• Ability to work under pressure.
• Good command of the English language, both oral and written.

Responsibilities

• Sort and collate incoming and outgoing mail.
• Maintain database by entering new and updated customer and account information.
• Help customers complete change of address and mail hold forms.

Skills

Attention to detail

Good computer skills

Customer service skills

Strong typing skills

Education

High school degree or equivalent

Job description

Overview

Job Description

Job Type: Full Time

Hours: – F 7:30-4:30

Salary: $17.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary of Position

Customer Service Agent - (Data Entry Clerk) is someone who updates and inputs information into a company / client database. The main responsibilities include Data Entry, proofreading, donor follow-ups either through email or phone, exporting and importing data into databases, deposits, and appropriately filing digital documents. You should be diligent and reliable with strong attention to detail.

Key Job Activities

• Sort and collate incoming and outgoing mail.
• Weigh mail to determine the correct postage.
• Time / date stamp all incoming / outgoing mail.
• Help customers complete change of address and mail hold forms, etc.
• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities.
• Ensuring appropriate turnaround time on all data entry.
• Monitoring and updating existing data when required
• Retrieving data for team members upon request
• Utilizes applications effectively to process customer transactions accurately
• Maintains a working knowledge of client product, services and promotions
• Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.
• Use fax and scanning machines.
• Client exports and deposits

Requirements and skills

• Experience with mail sorting and postage meter machines is a plus
• Good computer skills
• Well-organized, with sharp attention to detail
• Ability to work under pressure
• Strong typing skills; Knowledge of touch-typing system is strongly preferred
• Good command of the English language, both oral and written, and customer service skills
• High school degree or equivalent