Customer Service Advisor, Entry (2 Year Term)

ATCO Electric; Whitehorse; On-site; CAD 71,000 - 80,000; Full time

Job summary

A community-focused energy provider in Whitehorse is seeking a Customer Service Advisor to deliver exceptional service to residential, commercial, and rural customers. The role involves assisting with inquiries, processing payments, and collaborating with partners to address service-related issues. Ideal candidates have strong interpersonal skills, experience in a fast-paced environment, and a high school diploma. Join a supportive team that values professional growth and community impact.

Benefits

Salary starting at $2,749.60 bi-weekly

Flexible benefits from the first day of employment

5.2% northern allowance

$660/month Northern Allowance

Additional 5 days' vacation for North of 60 positions

Qualifications

• 1-3 years of office administration experience in a computerized environment.
• Experience handling cash and knowledge of cash balancing procedures.
• Ability to work in a fast-paced work environment.

Responsibilities

• Assist customers with billing inquiries and service requests.
• Monitor customer accounts for timely and effective outcomes.
• Collaborate with partners to resolve service-related concerns.
• Process payments and maintain electronic records.
• Ensure confidentiality of customer information.

Skills

Excellent interpersonal skills

Problem-solving skills

Customer service orientation

Attention to detail

Effective communication

Education

High School Diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Oracle platforms

Job description

Everyday a new adventure!

Division: Customer Accounting, ATCO Electric Yukon

Location: Whitehorse, YT

Duration: 2 Year Term

What We Offer:

• Salary starting at $2,749.60 bi-weekly
• Flexible benefits from first day of employment
• An additional 5.2% northern allowance
• $660/month Northern Allowance
• Additional 5 days' vacation for North of 60 positions
• A supportive team environment with opportunities for professional growth and skill development
• This term position has the potential to open the door to other opportunities within our company

Why Work Here:

Joining the ATCO Electric Yukon Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best and take every opportunity to ensure they feel part of our community.

About the Role:

Are you passionate about delivering exceptional service and making a positive impact in your community? Join us at ATCO Electric Yukon as a Customer Service Advisor, under the general supervision of the Program Manager, Renewables and Grid Modernization, you’ll be the first point of contact for residential, commercial, and rural customers within the ATCO Electric Yukon service area.

In this dynamic role, you’ll handle a wide range of inquiries, service requests, and concerns—ensuring every interaction is prompt, personalized, and professional. You’ll play a key role in strengthening our customer relationships and enhancing ATCO’s reputation as a trusted and community-focused energy provider.

What You’ll Do:

• Connect with customers in person, over the phone and through email to assist with billing questions, service requests, and account changes like connections or disconnections.
• Monitor customer accounts and take appropriate action when needed - ensuring fair, timely, and effective outcomes.
• Collaborate with customers, social agencies, government partners, and Yukon First Nations to share information and resolve service-related concerns.
• Coordinate field service work and manage work orders using our billing system to ensure smooth operations.
• Process payments, prepare deposits, and ensure accurate financial transactions.
• Maintain and update electronic records, track key data, and support reporting and analysis.
• Embrace opportunities to learn new technologies and expand your knowledge of the utility industry.

What You Bring:

• High School Diploma or equivalent is required.
• Minimum one (1) to three (3) years of progressive office administration experience within a computerized environment.
• Working knowledge of MS Outlook, MS Word and MS Excel as well as Oracle platforms.
• Accurate computer, keyboarding and calculator keying skills.
• Experience handling cash and knowledge of cash balancing procedures.
• Basic knowledge of company policies and practices.
• Aptitude for prioritizing work in a fast-paced work environment.
• An orientation to deliver excellent customer service both in person and on the phone.
• Excellent interpersonal, communication, and problem-solving skills when dealing with internal and external customers.
• An ability to deal with confrontation and diffuse emotional situations.
• An ability to work professionally and maintain confidentiality of customer information.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Electric Yukon is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at www.ATCO.com.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honor and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

, Puskas, Nicolette