Customer Service

Canadian Airways Lodge 764; Richmond; On-site; CAD 40,000 - 50,000; Full time

Job summary

A customer service-oriented company in the Metro Vancouver area is seeking a professional customer service representative. In this role, you will engage with clients by answering calls, addressing their needs, and providing solutions to ensure a positive customer experience. The ideal candidate should possess excellent communication skills and a high school diploma. Join us to build lasting relationships with clients while supporting a dynamic team environment.

Qualifications

• Exceptional customer service and communication skills are required.
• Ability to handle high volumes of calls efficiently.
• Understanding of company products and policies is preferred.

Responsibilities

• Answer and make calls to address client needs and complaints.
• Provide accurate responses to callers while ensuring a positive experience.
• Engage in active listening and clarify information with clients.

Skills

Customer service skills

Active listening

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

We are searching for a polite, professional customer service representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.

Requirements:

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.