Customer Rep-Station-15

FedEx Group; Whitby; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading logistics company in Whitby is seeking a seasonal customer service representative to assist customers and perform administrative duties. Ideal candidates should have strong interpersonal skills and the ability to manage physical tasks. This position requires flexibility in hours and is temporary, lasting up to 12 weeks.

Qualifications

• Knowledge of Canadian Customs regulations preferred.
• Must have the ability to maneuver packages weighing up to 150 lbs.
• Must complete all mandatory testing and training.

Responsibilities

• Provide accurate information to customers needing direct assistance.
• Perform administrative duties necessary for efficient operations.
• Promote continued sales and revenue growth.

Skills

Interpersonal skills

Analytical skills

Negotiation skills

Ability to lift 70 lbs

PC Windows environment skills

Education

High school diploma/equivalent

College diploma preferred

Job description

Overview

This is an interview position. To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Responsibilities

• Provide accurate information and assistance to customers requiring direct customer interface.
• Perform administrative duties necessary for efficient operations.
• Promote continued sales and generating potential incremental revenue wherever possible.

Required Knowledge, Skills and Abilities

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Preferred Qualifications

• Pay Transparency
• Pay

Additional Details

Seasonal CSR with QA Task Position - Sun - Thurs (Fri & Sat OFF) Time: 5 AM start OR 7 AM start OR 4 PM start time. Approx 5 hours shift. This is a temporary position for up to 12 weeks based on business and operational needs. Will be unposted on Sept 29.

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver’s license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.