Customer Relations Specialist / AADL Specialist - Western Canada Remote - 18 Month Contract

CareRx Corporation; Edmonton; Remote; CAD 40,000 - 55,000; Full time

Job summary

A healthcare organization is seeking a Revicare Customer Relations / AADL Specialist to promote sales of incontinence products and maintain client relationships. This is a remote role focused on customer service excellence and requires strong communication skills. The ideal candidate is familiar with Kroll software and has experience in customer relations. This position is an 18-month contract offering a five-day workweek.

Qualifications

• Experience with customer inquiries related to AADL and incontinence products.
• Ability to handle customer orders over multiple communication channels.
• Competency in using e-commerce websites for order processing.

Responsibilities

• Manage customer orders and inquiries effectively.
• Investigate and resolve issues related to incontinence and AADL.
• Process billing and ensure timely delivery of products.

Skills

Customer service orientation

Verbal communication skills

Kroll system experience

Ability to manage email proficiently

Organizational skills

Tools

Microsoft Office

3CX phone system

DocLink

Job description

Overview

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way. CareRx is looking for a Revicare Customer Relations / AADL Specialist to join our team. The Revicare Customer Relations Specialist works to promote the sales of incontinence products and medical supplies and maintains a healthy working relationship with our client base. Reporting directly to the Revicare Manager, the Revicare Customer Relations Specialist is responsible for day-to-day customer relation maintenance, customer service desk and assisting clients, nursing home facilities and pharmacies with their daily incontinence needs. Specializing in receiving orders and fulfilling orders through Homecare vendors to ensure product delivery to our partners. This is a remote role.

Responsibilities

• Take customers\' orders and answer customer inquiries over the phone, email, and fax.
• Investigate customer issues and concerns related to incontinence and the Alberta Aids to Daily Living program (AADL).
• Assist with product selection for incontinence, catheter supplies and other medical supplies.
• Familiar with the use of e-commerce website.
• Process billing through Kroll software and ensure timely delivery of products.
• Explain the type and cost of Revicare services/products offered.
• Advocate patient concerns and issues.
• Review AADL authorization claims.
• Perform routine client maintenance such as address changes, etc.
• Maintain knowledge of AADL, rules and regulations.
• Process reconciliations as it relates to the AADL process.
• Other duties will be assigned as required for business need.

Technical Competencies

• Kroll system experience is an asset.
• Competency with Microsoft Office software.
• 3CX phone system.
• The use of DocLink for invoice approvals.
• Ability to manage email at a highly proficient level in terms of response time and content.
• Ability to key 40-60 words per minute.

Behavioral Competencies

• Ability to build and maintain strong team relationships.
• Ability to work independently, and as a member of a team.
• Customer service oriented.
• Excellent Verbal and Written communication skills.
• Strong organizational and time-management skills.
• Strong analytical and problem-solving skills.
• Ability to handle customer inquiries and escalate as needed.
• Ability to work in a fast-paced environment.
• Positive, proactive attitude and cooperative with the team and direct supervisor at all times.
• Demonstrated ability to work effectively within a team and build relationships with internal and external relations.
• Skilled in critical thought and prioritization.
• Present self in a positive, unbiased and confident manner.
• Excellent interpersonal and written communication skills for interacting with people of varying professional expertise.
• Dependable and responsible in the execution of job duties.

Physical Competencies

• Requires the ability to sit, stand, and walk throughout the day.
• Lifting up to 20 lbs may be required from time to time.

Location & Duration

This is a remote role and follows a five-day workweek. This is an 18 month contract position.

Opportunity

This is a current existing position.

AI Disclosure

CareRx does not use AI to screen candidates.

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening which can include, depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.