Customer Implementation & Operations Specialist

MealSuite; Cambridge; Hybrid; CAD 68,000 - 78,000; Full time

Job summary

A technology company located in Cambridge is seeking a Customer Implementation Operations Specialist for its Customer Experience team. The role involves managing project queues, ensuring timely setups, and assisting with hardware configurations. Ideal candidates should have over a year of experience in customer implementation within a SaaS context and be familiar with CRM tools like Salesforce. The company values collaboration and offers a flexible work environment. A salary range of $50,000 – $56,000 is offered.

Benefits

Unlimited paid time off

Health benefits including dental and vision

Hybrid work flexibility

Opportunities for career development

Participation in equity program

Qualifications

• 1+ years of direct experience in customer implementation within a SaaS environment.
• Familiarity with project management fundamentals and data analytics related to project management.
• Willingness to travel occasionally with a valid passport.

Responsibilities

• Manage project queues, ensuring timely project setup and assignment of resources.
• Collaborate with Trainers and Project coordinators for configurations.
• Assist with creating and updating internal process documentation.

Skills

Knowledge of data analytics

Project management experience

Experience with CRM software

High accuracy in data processing

Ability to collaborate with a diverse team

Tools

Salesforce

Planhat

Job description

A technology company located in Cambridge is seeking a Customer Implementation Operations Specialist for its Customer Experience team. The role involves managing project queues, ensuring timely setups, and assisting with hardware configurations. Ideal candidates should have over a year of experience in customer implementation within a SaaS context and be familiar with CRM tools like Salesforce. The company values collaboration and offers a flexible work environment. A salary range of $50,000 – $56,000 is offered.