Customer Experience Specialist - Banking & Digital Tools

Scotiabank; Grande Prairie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in the Americas is seeking a Customer Experience Associate in Grande Prairie. In this role, you will build strong relationships, deliver excellent customer service, and contribute positively to team performance. The ideal candidate should have proven customer service skills, be eager to learn, and possess strong technical abilities to promote digital banking solutions. This position offers a competitive compensation and benefits package, along with opportunities for career development.

Benefits

Career development opportunities

Competitive compensation

Internal training programs

Collaborative team environment

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly, and efficient manner.
• Availability to work a flexible schedule.
• Comfort in simple sales situations.
• Strong technical skills and the ability to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Work in a target-based performance environment.
• Contribute positively to a team-oriented work environment.

Skills

Customer service skills

Proficiency in technology

Sales skills

Flexibility

Job description

A leading bank in the Americas is seeking a Customer Experience Associate in Grande Prairie. In this role, you will build strong relationships, deliver excellent customer service, and contribute positively to team performance. The ideal candidate should have proven customer service skills, be eager to learn, and possess strong technical abilities to promote digital banking solutions. This position offers a competitive compensation and benefits package, along with opportunities for career development.