Customer Experience Specialist – Banking

TD; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian bank in Montreal seeks a Customer Experience Associate to enhance customer interactions and process transactions. The ideal candidate has strong administration and organizational skills, with a High School diploma and preferred experience in customer service roles. This position emphasizes teamwork and delivering positive experiences to customers, making it a great opportunity for those passionate about banking and customer relations.

Benefits

Competitive salary

Training and onboarding sessions

Career development opportunities

Qualifications

• 1+ years of relevant experience preferred.
• Ability to manage multiple tasks and change priorities.
• Effective communication in verbal and written forms.

Responsibilities

• Process financial transactions accurately.
• Identify customer needs to recommend banking solutions.
• Achieve assigned business objectives.

Skills

Strong administration skills

Organizational skills

Time management skills

Customer experience skills

Detail-oriented

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Internet skills

Job description

A leading Canadian bank in Montreal seeks a Customer Experience Associate to enhance customer interactions and process transactions. The ideal candidate has strong administration and organizational skills, with a High School diploma and preferred experience in customer service roles. This position emphasizes teamwork and delivering positive experiences to customers, making it a great opportunity for those passionate about banking and customer relations.