Customer Experience Representative

Indigo Books & Music; Windsor; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading books and music retailer in Windsor is seeking a part-time team member to support store operations and engage with customers. Responsibilities include managing inventory, creating a welcoming environment, and maintaining store standards. Ideal candidates have customer service experience, adaptability, and are willing to work flexible hours including evenings and weekends.

Qualifications

• Experience in specialty retail or similar environment preferred.
• Ability to adapt, be flexible and learn new things.
• Commitment to exceptional employee and customer experience.
• Mobility on sales floor for extended periods.
• Ability to lift up to 40 pounds.
• Availability for flexible schedule including evenings and weekends.
• Bilingualism (French/English) is required for positions in Quebec.

Responsibilities

• Support daily operations before or after store closes.
• Conduct inventory cycle counts and manage product returns.
• Create a visually appealing store using merchandising standards.
• Engage and connect with customers on the floor.
• Contribute to health and safety in the store.
• Provide feedback to colleagues and leadership.

Skills

Customer Service

Data Entry

Basic Math

Computer Skills

Cash Handling

Stocking

Typing

Upselling

Job description

Overview

Youll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic seeking inspiration and knowing your audience and you influence your customers through the stories you tell; connecting them to our brand.

What You'll Do

• Support the daily operations of the store before or after the store closes (5AM or 10PM start time)
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigo's High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
• Availability to work a flexible schedule including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French / English) is required for all positions in Quebec; other languages an asset

Additional Information

At Indigo we are committed to our communities, our customers and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer which highly values your diverse backgrounds, experiences and perspectives. We believe that you in all your uniqueness belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Remote Work: Employment Type:

Part-time

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Experience

years

Vacancy

1