Customer Experience & Front-End Manager

Walmart; Town of Slave Lake; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major retail company in Slave Lake is seeking a Customer Service Manager to coordinate front end operations. The successful candidate will ensure exceptional customer service, oversee transactions, and promote company programs. Responsibilities include training associates, monitoring front end associates, and handling customer concerns. The minimum pay starts at $17.45, based on relevant experience. Join a dynamic team to enhance customer loyalty and operational standards.

Qualifications

• Must be 16 years of age or older.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns and provide guidance.
• Monitor all front end associates for proper coverage.
• Provide training to associates on systems and company procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure all EAS systems are functioning to standard.
• Prepare registers for opening and closing daily.
• Oversee and promote all company sponsor programs.

Job description

A major retail company in Slave Lake is seeking a Customer Service Manager to coordinate front end operations. The successful candidate will ensure exceptional customer service, oversee transactions, and promote company programs. Responsibilities include training associates, monitoring front end associates, and handling customer concerns. The minimum pay starts at $17.45, based on relevant experience. Join a dynamic team to enhance customer loyalty and operational standards.