Customer Experience Associate - West Lethbridge (22.5 hours / week)

Scotiabank Global Site; Lethbridge; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading banking institution in Lethbridge is seeking a Customer Experience Associate. You will enhance customer relationships, manage day-to-day transactions, and contribute to sales targets. Ideal candidates will have proven customer service skills, technical proficiency in digital banking, and a willingness to work flexibly. The position offers a competitive compensation package and opportunities for professional development.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

Internal training support

Qualifications

• Proven customer service skills through work or community involvement.
• Ability to work a flexible schedule.
• Strong technical skills and ability to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Process day-to-day transactions efficiently.
• Contribute to the branch’s targets by fulfilling sales opportunities.

Skills

Customer service skills

Technical skills

Sales skills

Job description

Overview

Requisition ID : 233127

Join a purpose driven winning team committed to results in an inclusive and high-performing culture. The role: Customer Experience Associate at Scotiabank, the face and heart of our branches, where our priority is helping customers achieve their financial goals.

Responsibilities

• Take a proactive approach to discovering customer needs and listen to understand what they are asking for
• Process day-to-day transactions
• Nurture rich, long-standing relationships
• Contribute to the branch’s targets by identifying and fulfilling simple sales opportunities
• Be a technology expert and introduce clients to mobile banking applications, helping them manage their banking needs

What You Will Do

• Build strong customer relationships and deliver excellent service
• Uncover and solve customer needs
• Explain complicated concepts simply
• Demonstrate success in a target-based environment and contribute to a team-oriented culture
• Show eagerness to learn and determination to succeed

What You Need

• Proven customer service skills through work or community involvement
• Willingness to assist in a professional, friendly, and efficient manner
• Ability to work a flexible schedule
• Comfort with simple sales situations
• Strong technical skills and ability to promote digital and self-service banking options

What’s in It for You

• Opportunity to join a forward-thinking organization with a collaborative team
• Rewarding career path with diverse opportunities for professional development
• Internal training to support career growth
• Commitment to making a difference in communities
• Recognition and rewards for high performance with leadership support and development conversations
• Competitive compensation and benefits package

Location

Canada : Alberta : Lethbridge

About Scotiabank

Scotiabank is a leading bank in the Americas guided by our purpose: for every future we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

Inclusive Employment

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment process, please let our Recruitment team know. If you require technical assistance please contact us. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Employment Details

Employment Type: Full Time

Experience: years

Vacancy: 1