Customer Experience Associate Spring Garden Road, Halifax (Part-time, 15hweek)

TD Bank; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Halifax is seeking a Customer Experience Associate to deliver exceptional service and support. You will process financial transactions, assist clients with banking solutions, and ensure a positive experience. Ideal candidates have strong customer service skills and a high school education, striving to promote a diverse and equitable work environment. The position involves training and offers a competitive pay range, along with benefits to support employees' well-being.

Benefits

Comprehensive health benefits

Career development programs

Employee discounts

Qualifications

• High School diploma and/or 1 year of relevant experience.
• Strong administration and time management skills in a fast-paced environment.
• Dynamic communicator with established customer experience skills.

Responsibilities

• Process financial transactions accurately according to procedures.
• Understand customer needs and recommend suitable solutions.
• Resolve customer concerns escalating non-standard issues as needed.

Skills

Administration skills

Organizational planning

Time management

MS Office (Word, Excel, Outlook)

Customer experience skills

Education

High School diploma

Undergraduate degree or equivalent

Job description

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Job Description

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all‑around champion who can understand customer needs and advise best‑suit banking solutions for a positive customer experience.

In this role you will:

• Process financial transactions like deposits withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers staying dedicated and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements

• High School diploma and/or 1 year of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration organizational planning and time management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word Excel and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect both verbally and in writing with different people in a calm courteous and effective manner.

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and reward and recognition programs.
Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs and a competitive benefits plan we are committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations and requirements.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Work Location

Halifax, Nova Scotia, Canada

Hours

15

Line of Business

Personal & Commercial Banking

Pay Details

$22.00 - $27.21 CAD