Customer Care Specialist – Fast-Paced, Impactful Support

Victaulic; Surrey; On-site; CAD 50,000 - 65,000; Full time

Job summary

A global leader in mechanical solutions is seeking a Customer Care Representative in Surrey, BC. The successful candidate will manage customer inquiries, process orders using an AS400-based system, and work closely with the outside sales team. This position requires strong communication skills and a proven ability to build customer relationships. The estimated salary ranges from $50,000 to $65,000, and the company values diversity and inclusion in its workforce.

Qualifications

• 3-5 years’ experience in customer relations.
• Exceptional verbal and written communication skills.
• Ability to meet deadlines, prioritize and multi-task.
• Proven people skills.
• Ability to build and maintain strong customer relationships.
• A high degree of emotional intelligence and business integrity.
• Willingness to be a team player while working independently.

Responsibilities

• Process customer orders on web-based and AS400 system.
• Respond to internal and external customer inquiries.
• Expedite and source product to meet customer requirements.
• Deliver exceptional customer service in a fast-paced environment.
• Collaborate with internal departments to facilitate customer needs.

Skills

Verbal communication

Written communication

Customer relationship management

Decision-making

Problem resolution

Creative thinking

MS Office Applications

Education

University degree or college diploma

Tools

AS400 system

Job description

A global leader in mechanical solutions is seeking a Customer Care Representative in Surrey, BC. The successful candidate will manage customer inquiries, process orders using an AS400-based system, and work closely with the outside sales team. This position requires strong communication skills and a proven ability to build customer relationships. The estimated salary ranges from $50,000 to $65,000, and the company values diversity and inclusion in its workforce.