Customer Care Representative

Sonova Group; Sarnia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care company in Sarnia is looking for a Customer Care Representative. In this role, you'll provide exceptional service, manage client accounts, and assist with minor device repairs. Successful candidates will demonstrate strong communication skills, a customer-first mindset, and a willingness to learn in a fast-paced retail environment. This position offers a competitive wage and various benefits including health coverage and vacation time.

Benefits

Starting wage of 20 dollars/hour

Extended Health Benefits Package

3 weeks vacation to start

6 days of personal time in the first year

Eligible for Quarterly Bonus

Education sponsorship opportunities

Qualifications

• Experience in customer service roles preferred.
• Comfortable working in a fast-paced environment.
• Willingness to learn and grow within the role.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and organize files for Hearing Care Professionals.
• Manage client accounts and build relationships.
• Work with insurance for third-party billing.
• Assist with minor in-clinic device repairs after training.

Skills

Strong communication skills

Customer service skills

Ability to work with accounts receivable

Can-Do attitude

Willingness to learn

Job description

Overview

Select how often (in days) to receive an alert :

Are you looking for an opportunity to make a difference?Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative !

Who we are

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We\'re passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Reporting to

Reporting to : Regional Clinic Manager

Day in the life of a Customer Care Representative

A day in the life of a Customer Care Representative involves :

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return

• 20 dollars / hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday!
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We\'d love to hear from you if

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don\'t think you meetthe criteria?

If you’re willing to go all in and learn, we\'d still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products : but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.