Customer Analytics Associate

Unilever Brazil; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A multinational consumer goods company is seeking a Customer Analytics Associate in Toronto. This role involves providing analytical support and insights to Sales Teams within Canada, utilizing various data sources and visualization tools. Candidates should have a strong background in analytics, attention to detail, and teamwork skills. The ideal applicant will hold an undergraduate degree and have experience with analytical tools like Excel and Power BI. This position is key to optimizing customer management initiatives and driving success in business planning.

Qualifications

• Must have strong analytical skills and be detail-oriented.
• An undergraduate degree is required.
• Previous analytical experience is an asset.

Responsibilities

• Provide analytical support to Sales Teams.
• Execute and maintain reports to aid analysis.
• Deliver insights for optimal assortment recommendations.

Skills

Strong analytical skills

Detail oriented

Self-motivated

Teamwork

Education

Undergraduate degree

Tools

Excel

Power BI

Nielsen

Job description

Background & Purpose of the Job

The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Sales Teams within Canada. The focus of the Customer Analytics Associate position is to provide analytical support on Unilever’s Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed and other tasks as assigned.

Main Responsibilities

• Draw observation and deliver trends & insights related to a Customer and category.
• Use diverse data sources including Customer Sales, AC Nielsen, Shipment information, competitive market activity, and internal planning sources.
• Execute and maintain reports for performance, planning, forecasting and trends to aid in analyzing Unilever’s and our customers’ performance.
• Leverage data and visualization tools to aid decision making and illustrate insights and recommendations from data.
• Maximize efficiencies in data use and help the team make decisions.
• Provide metrics around historical promotional activity.
• Assist in preparation of reporting for business reviews and Joint business planning for the Customer.
• Deliver analytic insights that help the team decide optimal assortment recommendations for in‑store displayers.
• Create and manage Field priorities to drive action in store with the Retail Team.
• Respond to ad hoc analytic requests from different areas of the business, including Brand and Trade.
• Receive information related to customer/consumer complaints and adverse reactions and immediately notify and provide collected information to Customer Service and CEC (Consumer Engagement Centre).
• Collaborate with the team within Unilever and the customer to share best practice analysis.

Requirements & Skills

• Undergraduate degree required.
• Previous analytical experience an asset.
• Personal leadership and Owner’s mindset.
• Self‑motivated, service‑minded, solution‑focused attitude.
• Detail oriented and able to prioritize and manage workload effectively.
• Strong analytical skills – able to leverage technology & tools such as Excel, Pivot Tables, PowerPoint, Power BI or data visualization to move from observation to insight. Experience with some of these tools an asset.
• Experience with Nielsen and data manipulation (MTrack, Shopper Track (Homescan), etc.) an asset.
• Curious in nature and constantly seeking to learn.
• Works well in teams (significant cross‑functional exposure).

Examples of Some Specific Tasks and Some Automated Tasks

• Customer Point of Sale data Scorecards
• Customer Deal Sheets
• Performance reporting & takeaways
• Ad Tracking & Insight
• POS Maintenance
• Sales trends and insights drawn from data beyond observation (the “So What”?)
• Customer Ad Hoc Requests
• Overview of Competitive activities
• Customer Joint Business Planning support
• Customer Listing files
• Post Evaluation of Events and Recommendations
• Deep Dives and Root Cause Analysis
• On‑going Analytics training provided

EEO Statement

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [e-mail]. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada es una organización comprometida con la diversidad y la inclusión para impulsar nuestros resultados empresariales y crear un mejor futuro cada día para nuestros empleados, consumidores globales, socios y comunidades. Creemos que una fuerza laboral diversa nos permite igualar nuestras ambiciones de crecimiento y fomentar la inclusión en el negocio. Todos los candidatos calificados recibirán consideración para empleo sin importar el rasgo de raza, color, religión, sexo, orientación sexual, identidad o expresión de género, edad, origen nacional o étnico, estado civil, familia, discapacidad, características genéticas y una condena por la cual se ha otorgado un indulto. Si usted es una persona con discapacidad que necesita ayuda en cualquier momento durante nuestro proceso de reclutamiento, comuníquese con nosotros en [e-mail]. Tenga en cuenta que estas líneas están reservadas para personas con discapacidad que necesitan ayuda y no son un medio para preguntar sobre posiciones o estados de solicitud.