Customer Activation Manager | Enterprise

Ramp; Remote; CAD 115,000 - 192,000; Full time

Job summary

A financial operations platform is seeking a Customer Activation Manager to lead the onboarding of new clients. You will manage the implementation process, ensuring that enterprise customers receive tailored solutions to overcome their challenges. The ideal candidate has at least 7 years in customer success or implementation within B2B environments, possessing strong communication and project management skills. The role is remote-friendly, with competitive salary ranges based on location.

Benefits

100% medical, dental & vision insurance coverage

401k with employer match

Flexible PTO

Wellness stipend

Parental Leave

Qualifications

• Minimum 7 years of experience in customer success or implementation in B2B.
• Experience running complex implementation projects.
• Excellent verbal and written communication skills.

Responsibilities

• Project manage implementation and onboarding of new customers.
• Act as a strategic consultant throughout Ramp setup.
• Drive initial product utilization and revenue for Ramp.

Skills

Customer success

Project management

Communication skills

Technical collaboration

Adaptability

Education

Bachelor’s degree from an accredited university

Tools

Accounting Software (e.g. Netsuite, QuickBooks)

Job description

About Ramp

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As a member of this fast-growing team, you will have the opportunity to help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels our growth.

What You’ll Do

• Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers
• Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams
• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
• Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Assist customers with change management, and help run custom trainings for their organizations
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

What You’ll Need

• Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization
• Experience managing enterprise customer relationships with numerous stakeholders
• Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers’ needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Nice to Haves

• Bachelor’s degree from an accredited university
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience implementing a nascent product to Enterprise customers
• Experience with financial services sales
• Experience at a high-growth startup

For candidates located in NYC or SF, the pay range for this role is $128,000-$212,500. For candidates located in all other locations, the pay range for this role is $115,000-$191,500.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Centralized home-office equipment ordering for all employees
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF (as needed)
• Pet insurance

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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