Culinary Operations Manager – Field Based

Loblaw Companies Limited; Brampton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Canada is seeking a Culinary Operations Manager to manage sales and profitability within HMR. The role requires culinary and retail food service experience, with daily travel to stores across the region. The ideal candidate must have strong communication skills, project management abilities, and a focus on improving customer experience. This position offers competitive compensation, career growth opportunities, and a commitment to diversity and community engagement.

Benefits

Competitive compensation

Career growth opportunities

Employee discount program

Comprehensive benefits package

Inclusive work environment

Community engagement opportunities

Car allowance

Qualifications

• Culinary and retail food service experience is essential.
• Strong communication and training skills needed.
• Retail leadership experience required.

Responsibilities

• Manage sales and profitability in HMR.
• Conduct performance analysis and store visits.
• Develop action plans to improve performance.

Skills

Culinary experience

Food safety expertise

Effective communication

Retail leadership

Project management

Analytical skills

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

We're seeking a passionate Culinary Operations Manager. This is a dynamic, field-based role that will require daily travel to stores primarily across the GTA, where you'll act as a Subject Matter Expert, conduct performance analysis, and partner with store leadership to implement action plans.

Accountabilities

• Build sales and profitability within HMR by delivering excellence through new programs & rollouts
• Scheduling & training of programs to ensure programs are implemented according to accurate standards
• Act as a Subject Matter Expert (SME) on all HMR programs
• Conduct store visits and analyze department performance, develop action plans to address any gaps in performance or procedure. Partner with Store Managers and Assistant Store Managers on improving the performance of the store
• Provide recommendations on recipes and trends to help build the customer experience
• Work closely with all partners to champion an environment of continuous improvement and standard process sharing with a focus on improving customer experience
• Ensure department adherence to company policies/procedures and consistent execution of format process and strategy with all food safety requirements in mind
• Support store teams on action planning and follow up on prior feedback/action plans to ensure continuous program improvement
• Partner and communicate new HMR programs to the Customer Experience Specialist (CES)
• Provide partners with postmortems from events, seasonal programs, and BU initiatives to ensure key findings are collected and improvements are made for future initiatives.

Role Requirements

• Must have culinary and retail food service experience
• Expertise in food safety, preparation and servicing
• Effective communication skills with a passion for training and development
• The ability to facilitate, coach, train, assess, motivate, and evaluate employees in both a group as well as an individual setting
• Retail leadership & management experience
• Excellent problem solving, communication, organizational, facilitation, presentation, project management and interpersonal skills
• Capable of running multiple concurrent projects
• Strong change management skills
• Demonstrated ability to make sound judgments and decisions
• Ability to adapt positively to a changing environment and shifting priorities
• Dedicated team player with self-discipline and motivation to work independently
• Strong diagnostic analytical skills (Root cause analysis)
• Daily travel to stores required within region

What’s In It For You:

• Competitive Compensation: Enjoy a comprehensive salary package reflecting your skills and contributions
• Career Growth Opportunities: At Loblaw we are committed to professional development. You'll have access to training programs, mentorship opportunities and career advancement opportunities within one of Canada’s largest retailers
• Employee Discount Program: Take advantage of our employee discount program on a wide range of products across stores
• Comprehensive Benefits Package: Benefit health and wellness plan that includes medical, dental and vision coverage as well as a pension matching program and share purchase plan.
• Inclusive Work Environment: Join diverse team where everyone is encouraged to bring unique perspectives ideas table
• Community Engagement: Be part of a company that values giving back. Participate in community initiatives and volunteer opportunities supported by Loblaw.
• Car allowance

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.