CSM-Client Services Manager

Lifemark; Montreal; Remote; CAD 70,000 - 90,000; Full time

Job summary

A healthcare organization is hiring a Bilingual Clinical Coordinator to manage client relationships and ensure the delivery of superior service. Candidates should have 3 to 5 years of experience in rehabilitation and a relevant degree. Strong problem-solving abilities and bilingual proficiency in French and English are required. This is a full-time remote position based in Montreal, Canada.

Qualifications

• 3 to 5 years of experience in rehabilitation and assessment.
• Experience in the clinical/rehabilitation field or insurance industry.
• Ability to resolve complex issues raised by clients.

Responsibilities

• Develop and maintain client relationships.
• Monitor client satisfaction and feedback.
• Ensure quality assurance of reports.

Skills

Excellent customer service

Analytical mind

Exceptional problem-solving skills

Oral and written communication skills

Bilingual in French and English

Education

University degree in relevant healthcare field

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Overview

Bilingual Clinical Coordinator - Full-time remote position

Lifemark Health Group is seeking a healthcare professional to fill the position of Clinical Services Manager, responsible for being the primary representative of our organization to provincial and national clients.

To excel in this role, you are passionate about providing excellent customer service at all levels and truly embrace a customer-first mindset. You are highly organized and detail-oriented, have an analytical mind, and possess exceptional problem-solving skills. Superior oral and written communication skills are required, as well as a solid knowledge of MS Word, Excel, PowerPoint, and databases.

A solid knowledge of current legislation and regulations in the sector is essential to guide and support customers and our internal operational teams. You draw on your experience in the healthcare field to offer advice and solutions to all our key external and internal partners.

Responsibilities

• Developing, managing, and maintaining client relationships, ensuring that front-line teams meet or exceed expectations.
• Establish a trusted advisor role with referral sources and provide consistent, superior relationship management.
• Monitor client satisfaction and feedback, as well as referral and revenue trends.
• Ensure the highest level of service delivery, from clinical intake to service delivery.
• Ensure quality assurance review of reports to ensure they meet the quality standards expected by the company and the client.
• Liaise directly with referral sources for each case, coordinate meetings and updates, and provide clinical support.
• Collaborate with Lifemark's internal clinical and operational teams to support service delivery across all divisions.
• Coordinate and participate in training seminars for clients and internal staff.
• Assist in the preparation of bids for projects and requests for proposals.
• Identify new opportunities with existing and new clients.

Qualifications

• 3 to 5 years of experience in rehabilitation and assessment, particularly in the group life and health/disability insurance sector; University degree in a relevant healthcare field (e.g., kinesiology, health sciences, disability management, etc.).
• Experience in the clinical/rehabilitation field or in the insurance industry
• Excellent problem-solving and analytical skills, ability to resolve complex issues or problems raised by clients and/or the internal team.
• Bilingualism (spoken and written: French and English) as there will be national interactions
• A valid driver's license may be required

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all candidates, including, but not limited to, those who identify as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Please email us at [e-mail].