Country Enablement Lead, KDN Advisory ( 24 Month Secondment/Fixed Term Contract)

KPMG LLP Canada; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading global professional services firm is seeking an Enablement Lead in Toronto to manage relationships with member firms, develop strategic account plans, and drive client satisfaction. Candidates should have 15+ years of global account management experience, a Bachelor's in IT, and a strong focus on service excellence. The position offers opportunities for impactful business leadership and collaborative teamwork in a diverse environment.

Qualifications

• Minimum 15 years experience in global account management.
• Demonstrated ability to grow major accounts and manage escalations effectively.
• Strong understanding of technology and solutions interaction.

Responsibilities

• Build and maintain trusted relationships with key business leaders.
• Develop and execute strategic account plans to achieve targets.
• Drive delivery excellence and apply best practices across KDN advisory.

Skills

Global account management

Business development

Stakeholder management

Strong communication

Influencing skills

Education

Bachelor’s degree in Information Technology

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The world of global advisory, audit and tax compliance services for large multi‑nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability.

The Enablement Lead will play a key role in the relationship management of assigned member firm(s) for KDN Advisory. This relationship lead will work with the regional KDN Advisory lead to set business strategy and be a key point of contact for all KDN business activity for the assigned member firm(s). The CEL will report to the regional leader supporting the member firm business requirements regarding KDN, leveraging KDN teams such as practice teams, Alliance teams and GDC leaders to ensure one KDN voice to the supported account.

What you will do

• Build and maintain trusted relationships with key business leaders and stakeholders in assigned member firms
• Develop and execute strategic account plans to achieve financial and CSAT targets while driving KDN adoption
• Resolve escalations and take accountability for improvement plans to achieve strong client satisfaction
• Collaborate with sales leads, delivery teams, and resource managers to respond to RFPs and support requests effectively
• Actively monitor client pipelines, opportunities, and enhance delivery effectiveness across engagements
• Drive delivery excellence, ensure consistency across KDN advisory activities, and apply best practices collaboratively with other leaders

What you bring to the role

• Minimum 15 years experience in global account management, business development in a global professional services firm
• Bachelor’s degree in Information Technology or related experience
• Have a strong focus on service excellence and revenue growth, demonstrating responsiveness, exceptional stakeholder management, strong communication, influencing, and facilitation skills to effectively drive change and deliver value.
• Demonstrated ability to grow and scale major accounts/member firm revenue and a track record of impactful business leadership.
• Clearly demonstrate the ability to manage and leverage that larger organization to manage and resolutive escalations and resolve problems.
• Strong understanding of technology and how various solutions interact

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier‑free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.