Coordonnateur des ressources de service numérique / Digital Service Resource Coordinator

Trane Technologies; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading climate solutions provider in Hamilton, Ontario is seeking a Digital Services Resource Coordinator. This role involves managing daily activities for service technicians, maintaining project documentation, and communicating with customers. Ideal candidates have strong project management and customer service skills. The position supports a hybrid work model with benefits starting on day one.

Benefits

Extended Health Care

Tuition assistance

Paid Time Off

Defined Contribution Pension Plan

Qualifications

• Strong background in project management and coordination.
• Excellent communication skills for interacting with customers and team members.
• Attention to detail in managing project documentation and invoicing.

Responsibilities

• Manage daily activities for service technicians and engineers.
• Coordinate with customers regarding scheduling and updates.
• Process service claims and manage billing backlogs.

Skills

Project management

Effective communication

Customer service

Detail-oriented

Education

Bachelor's degree or equivalent experience

Tools

Trane business systems

Trello

Job description

Overview

At Trane Technologies

and through our businesses including Trane

and Thermo King

we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary :

The Digital Services Resource Coordinator / Project Administrator (RC / PA) will manage the daily activities for the Building Automation Systems (BAS) Service Technicians, Remote Support Specialist, Energy Engineer and Account Engineer(s) currently in the district. This individual is responsible for project documentation, materials, job costing, status monitoring, invoicing, and administrative closeout of each project. Under general supervision, processes more complex orders for materials or merchandise.

Thrive at work and at home :

• Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs – WE DARE TO CARE !
• Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributi o ns = up to a 5% Company contribution.
• Paid Time off, including volunteer time off to support your volunteer efforts in your community.
• Educational and training opportunities through company programs along with tuition assistance
• Learn more a bout our benefits here !

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.

Responsibilities :

• Responsible for communicating directly with internal and external customers regarding scheduling, updates, and follow-up
• Receives and enters allBAS service related calls
• Confirms the accuracy of the information entered in the Trane business systems (customer information, PO, call type, profit center, etc.)
• Works with the Area Service Manager to coordinate the daily schedules of BASService Technicians
• Coordinates manpower with Contracting Project Managers and Project Administrators on strategic projects
• Works with the Account Exec to strategically coordinate service control inspections and repair work to follow the customer consultation meetings
• Releases all materials and subcontractor agreements for quoted projects
• Maintains status of all active calls and WIP
• Maintains contract compliance
• Communicates with the Service Control Field Team Leaders
• Service Controls invoicing
• Coordinates warranty transfers
• Verify and apply technician labor daily
• Issue and enter purchase orders for vendor purchases
• Enters purchase orders and receipt purchase orders.
• Process service claims
• Communicates effectively with other team members concerning project management process.
• Sets-up service agreements in system application based on transition documents
• Collects, inputs, validates and reconciles project costs data in system application to completed work order.
• Follow-up with customers to obtain missing Purchase Order #s
• Initiate invoicing process and coordinate format, layout, attachments, and mailing with Shared Financial Services.
• Reviews billing backlog and coordinates / communicates with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles.
• Process and coordinate internal Trane claims by evaluation and qualifying requests, collecting information and completing forms, responding to questions, and tracking progress.

Tasks Related to Digital Services Agreements

• Assist in development and Validation of Digital Services contract and Project estimates to verify accuracy and scheduling
• Once estimate is transitioned-Transmits estimate
• Fills out TIS request form and submits for processing
• Inputs contract / project into Trello for scheduling and tracking
• Orders any necessary material
• Schedules BAS Techs, RSS, AE, and EE to implement necessary tasks for contract / project
• Tracks all contracts / projects for compliance

Equal Employment Opportunity :

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.