Conversation Design Consultant (UI/UX) Manager

Cynet systems Inc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading tech firm in Toronto seeks an experienced conversation designer to create engaging user journeys for chatbots. This role requires designing conversation scripts, analyzing customer behavior, and collaborating with cross-functional teams. The ideal candidate has at least 5 years of experience in user experience design and a strong understanding of conversational AI platforms. This position offers an opportunity to shape humanlike interactions across various digital touchpoints.

Qualifications

• 5 years of experience in building user personas and designing customer experiences.
• 2 years of experience in conversation design or similar content development.
• Strong understanding of chatbots and conversational AI platforms.

Responsibilities

• Design conversation scripts and user journeys for chatbots.
• Analyze customer interaction patterns for conversation flow design.
• Collaborate with teams to ensure quality delivery.

Skills

Storytelling ability

Editorial mindset

Understanding of UX principles

Collaboration skills

Job description

Job Description:

Responsibilities

Conversation Experience Design

• Design conversation scripts bot responses dialog flows and end-to-end user journeys for customer facing chatbots and viceroys.
• Develop conversational experiences with a clear persona tone character and brand voice to ensure humanlike interactions.
• Anticipate diverse user behaviors and create multipath conversational flows including escalation paths to human agents.
• Apply UIUX principles to create intuitive conversational experiences across multiple channels.

Research Analysis User Understanding

• Analyze customer interaction patterns to inform conversation flow design and improve overall user engagement.
• Create user personas journey maps and scenario based scripts to align experiences with user needs and expectations.
• Think creatively about how different user types interact with conversational systems and optimize scripts accordingly.

Collaboration Delivery

• Serve as a liaison between design and delivery teams ensuring the development of intelligent intuitive and aligned conversational experiences.
• Create mockups flow diagrams redlines and other UX artifacts required for implementation.
• Partner with cross functional teams Product Engineering QA Operations to ensure end-to-end delivery quality.
• Maintain a customer first mindset ensuring the designed experiences solve user needs across channels and touchpoints.

Testing Iteration

• Conduct conversation testing and refine dialogs based on usability feedback behavioral insights and system performance.
• Ensure conversational flows are consistent error handled and optimized for user comprehension.

Qualifications

• 5 years of experience building user personas user journeys and designing customer experiences preferably digital or conversational.
• 2 years of experience in conversation design linguistic analysis copywriting editing or similar content development roles.
• Strong understanding of chatbots voice interfaces and other conversational AI platforms.
• Demonstrated creative writing ability and experience crafting engaging humanlike microcopy.
• Strong communication skills and ability to collaborate effectively across multidisciplinary teams.

Skills

• Strong storytelling ability and editorial mindset with the ability to anticipate user behavior and preferences.
• Solid understanding of UX principles especially as applied to conversational interfaces.
• Ability to explain design decisions clearly and collaborate effectively across multidisciplinary teams.
• Innovative customer-centric thinker with the ability to turn complex interactions into simple intuitive conversational flows.