Consultant, Digitization & Automation

Scotiabank; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading bank in the Americas is looking for a Consultant, Digitization and Automation in Toronto. This role involves providing Tier 2 support for HR applications, managing user permissions, and performing data analysis. The ideal candidate has over 3 years of experience with HR systems and strong analytical skills. Join a purpose-driven team committed to results in an inclusive environment.

Qualifications

• 3+ years in technology-related roles, preferably with HR systems.
• Proven experience with HRIS security protocols.
• Fluency in English; French or Spanish is a plus.

Responsibilities

• Provide Tier 2 technical support for HR applications.
• Manage user system access and permissions.
• Perform data analysis to resolve issues.

Skills

Experience with HR systems (SAP SuccessFactors, PEGA, ServiceNow)

Strong analytical and problem-solving skills

Effective written and verbal communication

Attention to detail and prioritization

Fluency in English

Knowledge of HR processes

Job description

Overview

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Requisition ID: 235840

As the Consultant, Digitization and Automation, you will be responsible for supporting the Sr. Manager, Digitization & Automation in delivery of HR technology solutions to drive continued improvements and resolves HR Product issues escalated from various HR functional areas. Contributes to the overall success of the Digitization and Automation globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. This team is a Product Owner team for all HR tools & technologies in HR.

Is This Role Right for You? In This Role You Will:

• Provide Tier 2 technical support for HR applications, resolving system issues escalated from HR Services.
• Manage user system access, SAP SuccessFactors Role-Based permissions, and related service requests.
• Ensure HRIS system updates are aligned with governance models and internal policies.
• Identify and mitigate risks in system procedures through automated processes.
• Create and maintain procedural documentation for enhanced or newly developed HR applications.
• Provides business analysis support to projects and initiatives by working closely with the product owners
• Facilitate and assist in business user acceptance testing.
• Collaborates with technology teams in the coordination and scheduling of system updates and system configuration
• Participate in meetings and collaborate with stakeholders to support business asks.
• Analyze user trends and research best practices in HR technologies to provide insights to product teams.
• Perform data analysis to resolve issues and support decision-making.
• Coach and upskill team members through knowledge sharing and training.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Do You Have the Skills That Will Enable You to Succeed? We’d Love to Work With You If You Have:

• 3+ years of experience in technology-related roles, preferably with HR systems such as SAP SuccessFactors, PEGA or ServiceNow.
• Strong understanding of HR processes, programs, and organizational complexity.
• Proven experience managing role-based permissions and HRIS security protocols.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Fluency in English is required; French or Spanish (written and spoken) is considered an asset.

Location(s): Canada : Ontario : Toronto || Colombia : Bogota : Bogota

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.