Consultant, Billing Solutions

Bell Canada; Montreal; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading telecommunications company is seeking a Billing Solution Manager for its Enterprise Billing Solutions Team in Montreal. The successful candidate will analyze and define customer requirements, manage billing solutions, and improve processes for customer satisfaction. Essential skills include effective communication, strong analytical abilities, and 3 to 5 years of relevant experience. Flexibility with work arrangements is provided, with a focus on work-life balance and a comprehensive benefits package.

Benefits

Comprehensive compensation package

35% discount on services

Medical, dental, vision benefits

Qualifications

• Ability to communicate effectively both written and verbally.
• Strong analytical skills to interpret data and drive decision-making.
• Proven problem-solving abilities with a focus on improvement.

Responsibilities

• Coordinate actions with sales and account teams for customer solutions.
• Participate in billing aspects of business opportunities.
• Build relationships with major external customers for issue resolution.
• Support and guide development of automated billing solutions.

Skills

Effective communication skills

Analytical skills

Time management skills

Problem-solving skills

Bilingualism (French and English)

Education

3 to 5 years of experience in a relevant domain

Tools

Microsoft Office Excel

Microsoft Office PowerPoint

Job description

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At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The Bell Canada Enterprise Billing Solutions Team is looking for a high‑quality professional candidate who is competent in analyzing customer requirements and who possesses strong interpersonal relationships, for internal and external customers. The candidate will be capable of identifying and defining customer requirements for business billing proposals that will continue to strategically position Bell Canada. In addition, the candidate must be able to design and deliver cost effective solutions by coordinating the work with several teams to improve processes, gain efficiencies and reduce costs while improving employee and customer satisfaction. In addition, the Billing Solution manager has an active role in the change management process within Bell Business Markets, often including automation initiatives and self‑serve tool adoption.

Key Responsibilities

• At all times, act in partnership with Sales and extended account teams to coordinate actions for a given customer with the appropriate corporate strategy
• As a billing specialist, actively participate in billing aspects of business opportunities.
• Act as a partner with the customer, build and foster relationships with principal parties and corporate decision makers involved
• Recommend, manage or complete the delivery of the manual billing solutions involving the various billing services
• Actively participate in activities related to this market (conferences, review, etc.)
• Lead / assist continuous improvement activities relating to billing that drive improved timeliness, accuracy, compliance and discipline that will contribute to the goals and objectives of the department
• Work in collaboration with internal teams to assist & provide guidance to develop automated billing solutions.
• Support team with conflict resolution related to billing requests and help to assure resolution on these.
• Good analytical skills with an understanding of the basic principles of working with large and complex data sets
• Demonstrated initiative, leadership and a passion for learning new skills
• Demonstrated curiosity and ability to learn quickly, with an ability to manage multiple projects and priorities
• Develop business relationships with major external customers to facilitate dispute and billing issues resolution
• Ensure billing & credit policies are adhered to and updated accordingly to mitigate financial risk
• Participate and assist in the delivery of various Billing team initiatives.

Critical Qualifications

• To create business impacts using data‑driven approach, 3 to 5 years of experience in this domain will be considered an asset.
• Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders
• Exceptional analytical and problem‑solving skills
• Strong time management skills with the ability to multi‑task and prioritize deliverables
• “Change agent” with vision and execution expertise who can challenge the status quo
• Intermediate to Advanced Knowledge of Microsoft Office Excel and PowerPoint
• Bilingualism (French and English)
• Customer interface experience (face‑to‑face)
• Excellent communications skills

Preferred Qualifications

• Telecom background with knowledge of Bell billing systems
• Knowledge of Bell Canada's products and services (IP, BB, ATM, Legacy Services, )
• Experience in Billing
• Knowledge of financial models & Bell Canada's financial systems

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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