Constituency Casework and Administrative Assistant

Working for a Member of Parliament / Travailler pour un(e) député(e); Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

An office of a Member of Parliament in Toronto is seeking a full-time Constituency Casework and Administrative Assistant. The role involves providing essential casework and administrative support, with 60% of time dedicated to casework and 40% to administrative tasks. Candidates should be highly organized, possess strong communication skills, and be proficient in Microsoft Office. A post-secondary education is required, along with experience in a political or professional office. Interested applicants should submit their CV via email.

Qualifications

• Ability to manage multiple priorities and tight deadlines in a fast-paced environment.
• Discretion, tact, and diplomacy in handling sensitive matters.
• Experience providing administrative support in an office environment.

Responsibilities

• Serve as the first point of contact for constituents on issues.
• Communicate with government departments on behalf of constituents.
• Manage case files with sensitivity and attention to deadlines.
• Support outreach activities and events for office effectiveness.

Skills

Highly organized and efficient

Analytical and problem-solving skills

Strong written and verbal communication skills

Proficiency with Microsoft Office

Experience in constituency casework

Knowledge of the Canadian parliamentary system

Education

Post-secondary education from a recognized institution

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

CRM platforms

Job description

Position Overview

Office of MP Evan Solomon (Toronto Centre)

Reporting to the Constituency Director, the Constituency Casework and Administrative Assistant provides constituency casework and administrative support in the Toronto Centre Constituency Office. Approximately 60% of the role is dedicated to constituency casework and 40% to administrative support. The position is essential to ensuring high-quality service to constituents while supporting the effective and efficient operation of the Member’s office.

Work Environment

The position is based full-time in the constituency office, located at 409 Parliament Street, and requires in-office attendance five days per week. Travel may be required. Occasional long hours and some evenings or weekends may be required.

Key Responsibilities

Constituency Casework (60%)

• Serves as the first point of contact for constituents on all issues and incoming casework (e.g., immigration, Canada Revenue Agency, Old Age Security), providing information, advice, and support in person, by phone, and in writing.
• Communicates with government departments and agencies on behalf of constituents to gather information, follow up on national programs, and seek resolutions to individual cases, ensuring timely updates and communication throughout the process.
• Manages all case files with sensitivity, confidentiality, and attention to deadlines, maintaining a high standard of service and professionalism.
• Develops and maintains effective systems to track constituent requests, monitor progress, and manage file distribution within the office.
• Responds to constituent emails, letters, and phone calls related to casework in a clear, respectful, and timely manner.

Administrative Assistance (40%)

• Screen telephone calls and general inquiries, direct callers appropriately and take comprehensive messages.
• Review, format and edit correspondence, reports, memos, presentations and other documents to ensure accuracy, consistency and compliance with House of Commons standards.
• Provide administrative and business support to the Member and office staff to ensure efficient day-to-day operations.
• Support outreach activities, events and special projects that enhance office effectiveness.
• Perform other related duties as assigned, including data entry.

Qualifications

• Highly organized and efficient, with sound judgment and the ability to independently manage multiple priorities and tight deadlines in a fast-paced, high-pressure environment.
• Demonstrated analytical and problem-solving skills, with the ability to exercise discretion, tact, and diplomacy when handling sensitive and confidential matters.
• Strong written and verbal communication skills.
• High proficiency with technology tools, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM platforms.
• Experience providing constituency casework and administrative support in a political and/or professional office environment.
• Knowledge of the Canadian parliamentary system and federal government programs is considered an asset.

Education

• Post‑secondary education from a recognized institution, or an acceptable combination of education, training and relevant experience.

Employment Conditions

This position is subject to the policies and employment terms of the House of Commons.

To Apply

Please send your CV via email to [e-mail] . Please put “Constituency Casework and Administrative Assistant” in the subject line.

While all interested individuals will be considered, only persons selected for an interview will be contacted.