Concierge

Zen Residential Ltd.; Edmonton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading residential property management company is seeking a Concierge to enhance the resident experience by providing exceptional customer service. In this role, you will greet residents, manage deliveries, and help maintain a vibrant community atmosphere. Ideal candidates have 1–3 years of experience in hospitality or customer service, along with strong communication skills. This position offers flexible scheduling and opportunities for career growth.

Benefits

Work-Life Balance

On-the-job training

Diversity & Inclusion

Real Career Growth

Qualifications

• 1–3 years of experience in customer service or hospitality.
• Strong problem-solving skills and ability to manage multiple tasks.
• Comfortable working both independently and as part of a team.

Responsibilities

• Greet and assist residents and guests with professionalism.
• Accept and securely distribute mail and packages.
• Monitor building security protocols and access.
• Assist with move-ins and move-outs as needed.
• Support resident events and daily building operations.

Skills

Customer service

Hospitality

Problem-solving

Professional communication

Education

High school diploma

Post-secondary education in Hospitality or Business

Job description

About The Opportunity

Zen Residential Ltd. is seeking a Concierge to be the welcoming face and first point of contact in one of our vibrant residential communities. In this front-facing role, you'll be responsible for creating a positive first impression, supporting daily building operations, and delivering outstanding service that enhances the resident experience.

From greeting guests and managing deliveries to coordinating amenity bookings and ensuring building security, you’ll play a key part in creating a warm, well-run, and community-focused environment. If you’re passionate about people, hospitality, and service excellence—this could be the perfect role for you!

Who We Are

At Zen Residential Ltd., we go beyond property management—we create vibrant communities and redefine what it means to feel at home. With a reputation for innovation, excellence, and people-first service, we’re proud to be a trusted leader in the residential property management space.

Why Join Zen Residential?

• Work-Life Balance – We offer flexible scheduling to support your lifestyle, including evening and weekend opportunities.
• We Invest in You – We’re committed to helping you grow. From on-the-job training to future career pathways in property management, we’re with you every step of the way.
• People-First Culture – At Zen, you’re more than a number—you’re a valued member of a supportive and collaborative team.
• Real Career Growth – Many of our team members have grown into senior roles—we believe in developing talent from within.
• Diversity & Inclusion – We are proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering a welcoming and inclusive environment for all.

What You’ll Do

• Greet and assist residents, guests, and visitors with professionalism and warmth
• Accept, log, and securely distribute mail, packages, and deliveries
• Monitor building access, manage visitor logs, and support building security protocols
• Assist with move-ins and move-outs, and help ensure adherence to building procedures
• Support resident events, amenity bookings, and daily building operations
• Conduct light inspections of common areas and flag cleanliness or maintenance issues
• Coordinate with vendors, contractors, and service providers on access and scheduling
• Respond to emergencies, follow building safety protocols, and maintain incident logs
• Help support the leasing team by participating in tours during busy periods
• Maintain accurate records of resident interactions, service requests, and deliveries

What You Bring

• 1–3 years of experience in customer service, hospitality, property management, or a related role
• Previous experience as a concierge, front desk attendant, or guest services rep is a strong asset
• A warm, approachable, and professional communication style
• Strong problem-solving skills and ability to manage multiple tasks
• Comfortable working independently and as part of a collaborative team
• High school diploma required; post-secondary education in Hospitality, Business, or related field is an asset
• Flexibility to work evenings, weekends, and holidays as needed
• A proactive, resident-first mindset and a passion for creating positive experiences

Ready to Find Your Zen?

If you're ready to join a team where your role makes a daily difference in the lives of residents—and where your potential is supported and celebrated—we’d love to meet you. Apply today and be part of building something special with Zen Residential.

Zen Residential Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.