Compassionate Client Services Specialist

Government of British Columbia; Richmond; On-site; CAD 125,000 - 150,000; Full time

Job summary

A public service organization in Canada is hiring Employment and Assistance Workers to support individuals in need, including those experiencing poverty and mental health issues. This full-time role requires strong client service skills and the ability to communicate effectively under pressure. Candidates should have a secondary school diploma and experience with computer applications. This position promotes a diverse workplace and offers a competitive benefits package. Applications must include a resume and complete a questionnaire.

Benefits

Competitive benefits

Diverse workplace

Learning opportunities

Qualifications

• One or more years experience delivering a high standard of client service.
• Experience working with clients experiencing poverty, substance use, or mental health issues.
• Willing to use de-escalation techniques in difficult situations.

Responsibilities

• Organizing workload to meet performance targets.
• Assessing client eligibility for supports and services.
• Connecting with individuals in crisis effectively.

Skills

Client service

Information gathering

Communication under pressure

Education

Secondary School graduation or equivalent (GED)

Tools

MS Word

Excel

Outlook

Job description

A public service organization in Canada is hiring Employment and Assistance Workers to support individuals in need, including those experiencing poverty and mental health issues. This full-time role requires strong client service skills and the ability to communicate effectively under pressure. Candidates should have a secondary school diploma and experience with computer applications. This position promotes a diverse workplace and offers a competitive benefits package. Applications must include a resume and complete a questionnaire.