Commercial Insurance Account Manager

MT Talent; Hamilton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A local insurance provider in Hamilton is seeking an experienced Account Manager to deliver exceptional service to clients. The ideal candidate will possess over 5 years of insurance experience, a RIBO license, and strong communication skills. This hybrid position offers a competitive salary, benefits plan, and a supportive company culture. Join a dedicated team committed to community involvement and professional development.

Benefits

Competitive salary and benefits

Excellent company culture

Community-oriented initiatives

Professional development opportunities

Qualifications

• 5+ years of experience in the insurance industry, preferably in commercial insurance.
• Excellent written and oral communication skills.
• Strong organizational and time management skills.

Responsibilities

• Respond to client inquiries promptly and maintain a high level of service.
• Review renewals and provide accurate comparisons.
• Support clients with claim reporting and follow-up.

Skills

Insurance industry experience

Customer service skills

Organizational skills

Communication skills

Team player

Attention to detail

Education

Post-secondary degree or diploma in Insurance, Business, Finance, Administration

RIBO License

Tools

MS Office Suite

Power Broker

Policy Works

Job description

Overview

Commercial Insurance Account Manager

Location: Hamilton, Ontario (hybrid)

The opportunity

MT Talent is happy to partner with a local insurance provider to source their next Account Manager.

For 40 years, they have delivered the highest quality experience their customers which helped them grow to be one of the largest independent insurance providers in Ontario. Along with providing superior insurance and financial products, they are heavily invested in their communities and staff. The company supports numerous charities and organizations and encourages their team to take part in this as well.

• this is not a sales focused role

What's in it for you

• Competitive salary and benefits plan and RSP
• Excellent company culture with long-tenured staff and room for professional development
• Empowering and supportive leadership team
• Fun social events
• Easily accessible by transit
• Community-oriented company

What you'll be doing in the role

• Respond to client calls, mail, emails in a prompt and friendly manner ensuring a high level of service is maintained at all times
• Responsible for New Business workflows with Account Executives
• Review renewals and make recommendations, completing comparison quotes and remarket when needed. Ensuring renewals are delivered to the clients in a timely matter.
• Review and issue Certificates of Insurance
• Accurately handle change requests with attention to risk management
• Handle Complex Accounts to provide creative, effective solutions that meet the needs of clients
• Function as a front-line underwriter for qualifying, maintaining, and promoting sound quality business
• Support clients with reporting claims and follow up in a timely manner to ensure quality service from insurance partners
• Manage account receivables for accounts
• Work closely with Account Executives to identify other lines of business as cross sell opportunities

Here's what you will need to be successful

• 5 or more years' experience in the insurance industry with 2 or more years of experience in commercial insurance preferred
• RIBO License
• Post-secondary degree or diploma in Insurance, Business, Finance, Administration or other area of study is an asset but not mandatory
• Positively adapts to change and maintains quality of work effectively under pressure
• Strong organizational and time management skills
• A collaborative, team-player with strong work ethic and accountability
• Excellent written and oral communication skills with high regard for attention to detail, confidentiality and respect
• Excellent customer service and interpersonal skills
• Working towards CAIB or CIP Designation is preferred
• Computer proficient: MS Office Suite. Insurance-specific software experience is required. Experience specifically with Power Broker and Policy Works is an asset.