Collections Supervisor - Manitoba Regional Office

Broadstreet Properties Ltd; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A property management company in Winnipeg seeks a Collections Supervisor to lead collections activities and improve tenant account management. The role involves supervising the team, resolving escalated issues, and ensuring compliance with policies. Candidates must have experience in debt collection and effective leadership skills. The position also offers various perks, including health benefits and professional development opportunities.

Benefits

Employer paid health, vision, and dental coverage

Employee and Family Assistance Program

Yearly health and wellness benefit

RPP eligibility after one year

Employee recognition program

In-house professional development opportunities

Qualifications

• Minimum 3 years of experience in debt collection or accounts receivable.
• Experience in a supervisory role is an asset.
• Proficient in Microsoft Office applications.

Responsibilities

• Supervise daily collections activities and support team members.
• Manage escalated collection files and tenant account issues.
• Prepare regular reports on collections to the Collections Manager.

Skills

Debt collection expertise

Supervisory experience

Negotiation skills

Analytical thinking

Problem-solving

Communication skills

Tools

Microsoft Office

Yardi

Job description

The Collections Supervisor is responsible for providing day-to-day leadership and operational support to the Collections Coordinators while actively managing tenant accounts with outstanding balances. This role involves supervising collections activities, resolving escalated or complex files, and working collaboratively with Operations teams to reduce current tenant arrears and minimize past tenant bad debt.

Reporting to the Collections Manager, the Collections Supervisor plays a key role in ensuring collections processes are effective, compliant, and consistently applied, while supporting the overall financial health of the organization.

Your contributions to the team include:

• Supervise daily collections activities and provide ongoing coaching, guidance, and support to direct reports
• Conduct regular account and performance reviews with Collections Coordinators to ensure accuracy, consistency, and progress toward objectives
• Approve timesheets and time-off requests in accordance with company policies
• Support a collaborative, respectful, and accountable team environment
• Manage and resolve escalated collection files and complex tenant account issues
• Review, adjust, and correct past tenant ledgers as required to ensure accuracy
• Contact current and past tenants regarding outstanding charges in a professional and respectful manner
• Negotiate payment arrangements and settlements within approved guidelines
• Ensure all collection activities are accurately documented in tenant files
• Ensure compliance with internal policies, procedures, and ethical standards across all collections activities
• Support Operations staff with collections practices and guidance
• Prepare and provide regular reports on past tenant and current tenant collections to the Collections Manager
• Maintain efficient and effective collections processes and support continuous improvement initiatives
• Provide operational coverage and support for Collections Manager responsibilities during absences or as required to ensure continuity of operations

What you need to be successful:

• Minimum 3 years of experience in debt collection, accounts receivable, or a related field
• Previous experience in a supervisory or people leadership role is considered an asset
• Experience working within property management, real estate, or multi-site environments is an asset
• Demonstrated experience handling escalated or complex account matters
• Advanced proficiency in Microsoft Office applications
• Working knowledge of Yardi or similar property management/accounting systems
• Strong analytical thinking, judgment, and decision-making abilities
• Effective problem identification and resolution skills
• Demonstrated negotiation and objection-handling skills
• Strong organizational skills with the ability to prioritize and manage multiple tasks
• Professional verbal and written communication skills
• Ability to manage conflict and handle sensitive situations with professionalism and discretion

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.