Collections Representative

Purolator Inc.; Dieppe; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading logistics company in Westmorland County, Dieppe, is seeking a Collections Representative. In this role, you'll maintain strong customer relationships by addressing inquiries and enforcing payment terms. The ideal candidate has a minimum of 3 years of experience in customer service or a related field, demonstrating excellent communication and problem-solving skills. Familiarity with ERP systems such as S/4HANA or SAP is preferred. Join us to be part of a company that values impact and community engagement.

Qualifications

• Minimum 3 years of customer service and/or related experience in Accounts Receivable or Collection.
• Excellent skills in handling calls and emails for invoice queries.
• Strong ability to liaise between customers and departments.

Responsibilities

• Manage incoming calls and emails for collection queries.
• Resolve customer invoice issues.
• Update collection systems with information.

Skills

Communication

Problem-solving

Customer service

Interpersonal skills

Bilingual in French

Tools

ERP knowledge (S/4HANA, SAP)

PCL billing

Excel

Job description

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Join our dynamic team as a Collections Representative and play a key role in maintaining strong customer relationships while ensuring timely resolution of account queries. In this role, you will handle a diverse range of responsibilities, from managing inbound inquiries to enforcing payment terms, all while leveraging your expertise in collections and accounts receivable processes.

Responsibilities

• Handle all incoming calls and emails for assigned collection queries
• Assist customers with invoice queries and resolve issues
• Liaise between Customer, Sales and internal OTC departments (Payment Processing/Adjustments)
• Collection of all past due accounts
• Call and email customers to obtain payment/enforce Purolator's terms
• Update collection system with pertinent information
• Perform regular account updates on top critical and risk accounts to management.

Experience

• Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership
• Minimum 3 years' customer service and/or related experience in a computerized Accounts Receivable and/or Collection system environment
• Keen problem solving skills
• Excellent interpersonal skills with the ability to work in a team environment
• Excellent telephone and email skillsERP knowledge is an asset including S/4HANA and/or SAP
• Strong customer service skills
• Knowledge of PCL billing, collections, excel, debt/credit
• Bilingual in French is an asset

POSTING DETAILS

Location: 530 - Corporate

Working Conditions: Office Environment

Reports to: Sr Mgr Accounts Receivable Collections

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: [e-mail]

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.