Collections & Recovery Bilingual Late Stage Collector, Contract

DLL - Financial Solutions Partner - Part of Rabobank; Burlington; Remote; CAD 52,000 - 79,000; Part time

Job summary

A financial solutions provider in Burlington seeks a Bilingual Late Stage Collector for a contract position. This role involves negotiating repayment terms for delinquent accounts and achieving monthly targets. Candidates should have 3-5 years of collections experience and bilingual proficiency in French and English. Offers flexible hours and remote work options.

Benefits

Outstanding Medical, Dental, Vision and Paramedical benefit programs

Flexible hours

Volunteer days for local charity

Qualifications

• 3-5 years of commercial late stage collections experience.
• Experience resolving escalated customer issues.
• Ability to work independently and in a virtual team environment.

Responsibilities

• Collect on past due accounts and achieve monthly targets.
• Negotiate repayment terms and maintain accurate customer files.
• Coordinate transfer of files to the Legal Compliance Department.

Skills

Bilingualism (French / English)

Negotiation skills

Customer service

Attention to detail

Problem-solving

Time management

Complex issue resolution

Tools

MS Word

MS Excel

MS Access

MS Outlook

Job description

Overview

Bilingual Late Stage Collector, Contract

The Late-Stage Collector is responsible to collect on past due accounts and to ensure that the Team’s monthly targets and objectives are achieved. This role negotiates repayment terms for delinquent accounts and provides daily contact with our client base via outgoing and incoming calls and correspondence. General inquiries also represent a large portion of this position.

Day to Day

1. Accountable for collection of designated delinquent accounts by conducting the following tasks via telephone and written correspondence: contact delinquent customers, apply standard collection techniques, meet standard collection activity measurements, maintain accurate paper and electronic customer files, interact with dealers and cross-functional teams to resolve collection issues, use existing technology to identify delinquent accounts, provide buyout, payout and trade-up quotes to customers/vendors, make decisions within established guidelines and policies, reconcile accounts independently or at the request of customers; refer to the legal department when appropriate.
2. Responsible for the timely remittance of payments via paperwork: send letters, replacement invoices and necessary correspondence; provide Lease Administration Department with correct paperwork (e.g., Papp info, adjustment forms, terminations).
3. Coordinate transferring files to or from the Legal Compliance Department: prepare paperwork for equipment returns and refer to Asset Management; compile an Account Summary and recommendation for the Legal Compliance Department.
4. Support Collection Management team with cross-functional team training.

All members enjoy

• Two working days per year volunteering for a local charity
• Remote working from home opportunities
• Flexible hours
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Employee Referral program
• Check this link to an overview of all benefits in your region.

• 3-5 years of commercial late stage collections experience
• Bilingualism (French / English) is an Asset
• Experience in the leasing industry preferred
• Proficient in MS – Word, Excel, Access, and Outlook
• Knowledge and understanding of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy
• Experience resolving and working through escalated and complex customer issues
• Ability to deliver exceptional customer service
• Excellent verbal, written and interpersonal communication skills
• Excellent planning and organizational skills with ability to prioritize work effectively
• Effective problem-solving, negotiation and time management skills
• Strong attention to detail
• Solid team player
• Ability to work in a very fast-paced environment with changing priorities
• Ability to work from home remotely / independently and in a virtual team environment

Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows :

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian; at DLL we are all these places and more. We are a cross-culture collaborative – an interconnected network – that comes together every day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Burlington, ON & Montreal, QC

Applicable Pay Range

52,323 - $78,484

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, pension plan, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: September 24, 2025 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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