Club Lounge Attendant

Red Deer Resort & Casino; Red Deer; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading hospitality establishment is seeking a Club Lounge Server who will provide exceptional service and ensure guests feel welcome and relaxed. This casual position requires 1-2 years of relevant experience in hospitality and good communication skills. The ideal candidate has ProServe and ProTect certifications, is adaptable to flexible hours, and can thrive in a dynamic environment. Responsibilities include managing guest interactions, daily tasks, and adhering to safety regulations.

Qualifications

• 1-2 years of experience in hospitality or customer service.
• ProServe and ProTect certifications required.
• Must effectively communicate in multiple languages.

Responsibilities

• Provide exceptional service to Club Lounge guests.
• Complete daily duties such as inventory counts and garbage disposal.
• Stay in communication with the Guest Services Manager.

Skills

Customer service skills

Problem-solving

Conflict resolution

Communication skills

Multi-language communication

Education

1 to 2-year Degree or Diploma

Tools

MS Office applications

Job description

Summary

Under the guidance of the Guest Services Manager, the Club Lounge Server is responsible for providing exceptional service and positive interactions with the Red Deer Resort & Casino Club Lounge guests. At all times, Club Lounge Server is expected to be attentive to our guest’s needs, making them feel welcome, comfortable, important and relaxed. The Club Lounge Agent must have proven to problem‑solve and quick‑thinking skills in fast‑paced situations.

Essential Duties and Responsibilities

• Complete daily duties including, but not limited to: emptying garbage, stocking coolers, inventory counts
• Report to the Guest Service Manager/Supervisor items needing repair and/or replacement
• Greet guests entering the Club Lounge making them feel welcome and be available to approach at all times
• Ensure all Club Lounge criteria and policies are being adhered to
• Verify guest’s room number/name to confirm eligibility for Club Track guests following set procedures.
• Set up and take down complimentary meal items; adhere to all health & safety regulations
• Become familiar with services offered within the hotel and the City of Red Deer; answer guests’ inquiries regarding these services.
• Stay in constant communication with the Guest Service Manager/Supervisor to report guest concerns and/or items that need to be attended to regarding the Club Lounge

Education, Qualification and Requirements

• One to two years of related hospitality experience
• Experience in all aspects of customer service
• 1 to 2-year Degree or Diploma; related experience and/or training; or equivalent combination of education and experience
• Ability to analyze and interpret client’s needs and offer the appropriate options, solutions, and recommendations
• Exceptional conflict resolution, negotiation, and objection‑handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners and stakeholders
• Knowledge of using computer and MS Office applications
• ProServe certification, ProTect certification required
• Able to effectively communicate both verbally and in writing, in multiple languages
• As a condition of employment, associates are to have a criminal record check prior to their first day of work

Work Environment

• This position requires frequent standing and walking
• While performing the duties of this job, there may be stooping, kneeling, bending, reaching, and crouching
• May work in a noisy or distracting environment, such as during busy periods
• Ability to tolerate exposure to heat and cold

Hours of Work

This is a casual position that requires adaptability and flexibility, as work hours will vary based on operational requirements. Shifts may include early mornings, late nights, weekends, and holidays.