Cloud Operations Director

Myticas LLC; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

A leading cloud solutions firm in Toronto seeks an experienced professional to lead Azure operations. The role involves guiding a large global team and driving process improvements while ensuring strong operational excellence and compliance. Applicants should have over 10 years of experience in cloud operations, with strong leadership skills and a hands-on approach to problem-solving. This position offers an exciting opportunity to shape cloud operational strategies and work closely with executives and engineers.

Qualifications

• 10+ years in cloud/platform operations, with 5+ years leading Azure operations teams.
• Hands-on technical leader capable of guiding engineers during critical issues.
• Strong in incident, problem, and change management with a track record of operational excellence.

Responsibilities

• Lead large global teams across Canada and India time zones.
• Drive operational discipline, governance, and continuous improvement.
• Define and execute a vision/roadmap for Cloud Operations.

Skills

Cloud/platform operations

Leadership in Azure operations

Incident management

Automated provisioning

Security & compliance operations

Tools

Terraform

Bicep

Job description

• Proven 10+ years in cloud/platform operations , with 5+ years leading Azure operations teams in complex, high-availability environments.

• Hands-on technical leader : primarily an operational/people leader (?80%), but still capable of engaging at keyboard level during escalations and guiding engineers through critical issues.

• Deep operational ownership across Azure services (AKS, App Service, Functions, networking, Private Link, vWAN/hub-spoke, Front Door, Key Vault, Entra ID, SQL/Cosmos, Storage, Event Hubs, Service Bus).

• Demonstrated leadership of large global teams (?25 engineers) with coverage across Canada + India time zones and responsibility for tight internal/external SLA adherence .

• Strong in incident, problem, and change management , with a track record of improving MTTA/MTTR , reducing change failure rate , and driving operational excellence.

• High proficiency in IaC (Terraform/Bicep) and automation-first practices; proven history of reducing toil via pipelines, runbooks, and standardized provisioning patterns.

• Experience running critical production systems in cloud with accountability for provisioning, lifecycle management, DR/BCP, observability, compliance, and cost governance.

• Strong command of security & compliance operations , including RBAC/PIM, Key Vault hygiene, vulnerability remediation, audit evidence management (SOC2/ISO27001/PCI exposure preferred).

• Strategic operator who can define and execute a vision/roadmap for Cloud Operations, driving process maturity, governance, operational discipline, and continuous improvement.

• Exceptional communicator capable of interfacing with executives, customers, vendors, MSPs, and internal engineering teams, with disciplined documentation and leadership presence.