Cloud Administrator

Visual Defence Inc; Richmond Hill; On-site; CAD 50,000 - 58,000; Full time

Job summary

A technology solutions company is seeking a Salesforce Administrator to manage and optimize their Salesforce platform in Richmond Hill. The ideal candidate must have experience in Salesforce Sales Cloud, strong communication skills, and the ability to explain technical concepts to non-technical staff. Responsibilities include maintaining data accuracy, building reports, and collaborating with various teams to improve business processes. This full-time role offers competitive pay and benefits for a dynamic work environment.

Benefits

Casual dress

Company events

Dental care

Extended health care

Flexible schedule

On-site parking

Vision care

Qualifications

• Proven experience as a Salesforce Sales Cloud Administrator / Specialist.
• Ability to explain technical concepts to non-technical audiences.
• Understanding of customer lifecycle and renewals.

Responsibilities

• Administer and configure Salesforce for internal teams.
• Maintain data accuracy, workflows, and reporting.
• Build dashboards and reports for operational visibility.
• Collaborate with Sales, Customer Success, and Support teams.

Skills

Salesforce Administration

Excellent listening skills

Technical explanation skills

Cross-functional teamwork

Strong communication skills

Education

Bachelor’s degree in Computer Science or related discipline

Tools

Salesforce Sales Cloud

Gainsight

Job description

Salesforce Administrator (Full Time, Richmond Hill)

Visual Defence Inc.

Position Overview

This role involves managing and optimizing the Salesforce platform while collaborating closely with internal teams to support Sales, Customer Success, and Service operations and drive long-term customer retention. The primary focus is ensuring that business processes are configured, streamlined, and aligned with organizational needs across a portfolio of platforms, such as Salesforce Sales Cloud and Sales Service, and Gainsight.

Key Responsibilities

• Administer and configure Salesforce for internal teams.
• Maintain data accuracy, workflows, and reporting.
• Build dashboards and reports for operational visibility.
• Collaborate with Sales, Customer Success, and Support teams to optimize processes.
• Provide training and support to users.
• Setup, integration, and administration of customer related technology solutions, such as marketing, customer success, and support.

Requirements

• Proven experience as a Salesforce Sales Cloud Administrator / Specialist.
• Excellent and active listening abilities.
• Ability to explain technical concepts to non-technical audiences.
• Understanding of customer lifecycle, renewals, and customer success processes.
• Experience with automation, workflows, and reporting.
• Strong communication skills and ability to work cross-functionally.

Nice to Have

• A Bachelor’s degree is highly preferred, ideally in Computer Science, Information Technology or a related discipline.
• Salesforce certifications.
• Experience with Gainsight and Service Cloud configurations and integrations, or similar.
• Experience in SaaS or customer success driven organizations.

Benefits

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Vision care

Job Details

• Location: Richmond Hill, ON (On-site)
• Salary: $50,000 per year
• Job Type: Full-time, Permanent, Casual pay
• Starts as soon as possible
• Vacancies: 1
• Work Location: Richmond Hill, ON

Application Questions

• Are you legally authorized to work in Canada?
• Can you reliably commute to this job's location (Richmond Hill Ontario Canada, L4B 1L5)?