Clinical Support Specialist

Sailor Health; Remote; CAD 45,000 - 60,000; Full time

Job summary

A healthcare organization is looking for a full-time Care Coordinator to support older adults across Canada. In this remote role, you will guide clients through the intake process with compassion and professionalism, ensuring they feel understood. The ideal candidate is empathetic, organized, and tech-savvy. Join a mission-driven team dedicated to transforming mental health care for seniors and make a meaningful difference in their lives.

Benefits

Remote work flexibility

Impact-driven mission

Growth and ownership opportunities

Qualifications

• Empathetic and clear communicator with active listening skills.
• Highly organized and detail-oriented to manage multiple patients.
• Comfortable with technology and quick to learn new software.

Responsibilities

• Guide older adults and their caregivers through the intake process.
• Ensure patients feel supported at every stage of care.
• Help new patients navigate the process of matching with the right therapist.
• Provide emotional support and clear communication throughout the journey.

Skills

Empathy

Clear communication

Organizational skills

Tech-savviness

Tools

Google Workspace

EHR platforms (e.g., Healthie)

CRMs (e.g., HubSpot)

Job description

Clinical Support Specialist (Care Coordinator)

About Sailor Health

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest‑growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we are entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, and loneliness without adequate support.

At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.

About the Role

Location: Remote – Canada only

Title: Care Coordinator

We are hiring a full‑time remote Care Coordinator to be the first voice that older adults – or their families – hear when they reach out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.

This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll help each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood.

• Guide older adults and their caregivers through the intake process.
• Ensure patients feel supported at every stage of care.
• Help new patients navigate the process of matching with the right therapist.
• Provide emotional support and clear communication throughout the journey.

Who You Are

• Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
• Highly organized and detail‑oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
• Tech‑comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and you pick up new software quickly.
• Mission‑aligned. You care deeply about improving care for older adults and are excited to play a key role in someone's first step toward better mental health.
• Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.

Why Join Sailor Health

• Mission with impact. Help bring life‑changing care to a population that is too often overlooked.
• Remote‑first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
• Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
• Make someone's day – every day. Your work helps older adults and their families feel seen, supported, and cared for.