Clinical Support Representative

STERIS IMS; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join STERIS as a Clinical Support Representative, where you will play a crucial role in supporting customers and enhancing their knowledge of medical equipment. This position involves direct interaction with healthcare professionals, assisting in the post-order process, and contributing to overall customer satisfaction in a fast-paced environment.

Benefits

Base Salary + Incentive Compensation Program

Company Vehicle

Cell Phone Stipend

Robust Sales Training Program

3 Weeks Paid Vacation Per Year

RRSP Matching Program

Qualifications

• 1-2 years of clinical hospital experience in medical device sales.
• Ability to travel overnight up to 40%.
• Experience in Operating Room Integration or Medical Device Reprocessing preferred.

Responsibilities

• Assist Account Managers with customer-facing activities.
• Support post-order sales processes including installations.
• Develop and maintain relationships with customers in critical care.

Skills

Bilingual in English and French

Customer service

Sales support

Relationship management

Education

Associate's degree

Bachelor's degree

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

This territory covers Quebec.

What you will do as a Clinical Support Representative

• Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
• Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
• Understand and effectively present technical literature and how it applies to solving the Customer needs.
• Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
• Act as a liaison between Service and Sales at the time of installation.
• Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
• Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
• Maintain knowledge of each account’s history, contacts, and current and long-term purchase plans for designated products.
• Identify and recognize key business opportunities and trends to appropriate team member.
• Record Customer feedback and complaint information through the proper quality processes and channels.
• Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

The Experience, Skills and Abilities Needed

Required:

• Associate’s degree
• Bilingual in English and French
• 1-2 years of successful sales or clinical hospital experience in medical device sales
• Ability to travel overnight up to 40%
• Must be able to be compliant with hospital/customer credentialing requirements

Preferred:

• Bachelor’s degree
• 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
• Experience supporting functions such as Clinical Engineering or hospital IT
• Experience in B2B sales
• Experience in audio visual communications

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Vehicle
• Cell Phone Stipend
• Robust Sales Training Program
• 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
• RRSP Matching Program

#LI-LS1

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.