Clinical Administrator

Hannam Fertility Centre; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A healthcare organization in Toronto is seeking a Clinical Administrator for a temporary full-time role. This individual will support the nursing team, manage patient communication, and handle administrative tasks in a diverse and busy environment. The ideal candidate has healthcare administrative experience and strong attention to detail. Availability on weekends is required.

Qualifications

• 2-3 years of administrative experience in healthcare or medical clinic.
• Experience with Electronic Medical Record (EMR) systems.
• Excellent written and spoken communication skills.

Responsibilities

• Manage cycle monitoring calendar for patients.
• Transcribe results for patients daily.
• Review phone call messages and patient charts.

Skills

Communication

Attention to detail

Time management

Organizational skills

Customer service

Education

Post-secondary education in healthcare or related field

Tools

Accuro (EMR)

MS Office Suite (Excel, Word, Outlook)

Job description

The RoleReporting to the Manager, Clinical Administration, the Clinical Administrator has primary responsibility to supports the day-to-day needs of HFC’s nursing team, maintains relationships with outside laboratories and ensures all administrative support requirements are met.

This role has no direct reports, but provides assistance to the HFC’s multidisciplinary team, including Nursing, Finance and other members of HFC’s diverse team of professionals and other roles.

This is a temporary full-time position (3-6 months), with possibility of extension.

Weekly availability is required, as we are open 7 days a week. Weekend coverage will occur on a rotational basis.

Job Duties

• Manage cycle monitoring calendar in Accuro (EMR) for CM and IVF patients.
• Transcribe results for CM & IVF patients by 12 noon, on a daily basis for MDs and nurses to review.
• Checking nursing line for Day 1 phone calls.
• Review phone call messages, patient charts and protocols for CM and IVF patients.
• Prepare patients stim sheets and requisitions for CM & IVF when they call with Day 1.
• Set up appointments and testing needed and e-mail patients to confirm appointment.
• Set up patients for Natural Conception Program for cycle monitoring, including preparing the stim sheets and requisitions, and arrange appointment in the community (True North Imagining) and notify patients via email.
• Book and set up patients for inseminations including the Andrology appointment and assist the physicians with the procedures.
• Ensure all consents are signed prior to procedures.
• Prep daily MD charts for follow up consultations.
• Ensure all stims, documents and results for ordered tests are available for the consultation.
• Follow for missing test results with internal and external laboratories, as required.
• Manage emails and triage accordingly.
• Assist nursing team by preparing charts as needed
• Assist nursing team in booking appointments for testing.

Skills & Qualifications

• Successful completion of a post-secondary, preferably in healthcare or another related field
• 2-3 years proven working administrative experience in, preferably in the healthcare/medical clinic
• Previous experience in the use of an Electronic Medical record (EMR) system, preferably ACCURO
• Previous background with MS Office Suite (Excel, Word, and Outlook);
• Customer service orientation
• High degree of accuracy and strong attention to detail
• Excellent written and spoken communication
• Strong interpersonal skills, confidentiality, and high degree of discretion
• Self-motivated with an ability to work both independently and as part of a team
• Excellent time management and attention to detail
• Highly effective organizational skills, flexibility and adaptability
• Strong problem identification, data analysis and problem resolution skills
• Ability to concentrate and pay close attention to detail
• Superior customer service skills, confidentiality and professional demeanor required
• Self-motivated with an ability to work independently with minimal supervision
• Able to prioritize and seamlessly manage multiple tasks, while meeting tight deadlines

AODA, Employment Equity and Human Rights Statement

Hannam Fertility Centre is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and with the Ontario Human Rights Code. HFC strives to ensure that its employment practices are free from direct and indirect discrimination and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples).

As such, HFC will do its due diligence to make accommodations available to applicants with disabilities upon request, will ensure they are fair and equitable for all persons, and will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation.

IF INTERESTED IN THIS OPPORTUNITY:

For the right candidate, we offer a welcoming and spacious work environment, and an opportunity to both contribute to societal well-being and make a true difference in the lives of our patients.

We thank you for your interest and appreciate your time, but only those being considered for an interview will be contacted. No phone calls, faxes, or recruitment agencies. If you are contacted for an interview and require special accommodations, please let us know.

Work Location: In person