Client Success Manager

Martell Media; Remote; CAD 80,000 - 125,000; Full time

Job summary

A dynamic media company is seeking a Client Success Manager to own the activation and revenue performance of its partners. The role involves onboarding new partners, managing relationships, and ensuring they achieve results in a timely manner. Ideal candidates will have experience in partner management or customer success, strong communication skills, and a focus on driving revenue outcomes. This remote position offers an engaging work environment aimed at fostering growth and success for partners.

Qualifications

• Experience in partner management, affiliate marketing, customer success, or revenue partnerships.
• Strong execution mindset, driving partners to take action.
• Excellent communication skills across various formats.

Responsibilities

• Onboard new partners and drive them to their first referral within 14 days.
• Lead partner activation calls and align on execution plans.
• Monitor partner performance and proactively reactivate underperforming partners.

Skills

Partner management

Customer success

Affiliate marketing

Strong communication skills

CRM discipline

Job description

On-Target Earnings: $80,000-$125,000 CAD OTE

Location: Remote

👋 About Us

Martell Ventures is not your typical venture studio. We’re an AI-native incubator backed by world-class operators, built to launch scalable companies that solve real problems for small and mid-sized businesses (SMBs) around the world.

Our mission is clear: empower high-agency founders to build enduring, profitable companies that create massive impact through automation, intelligence, and personalization.

We keep it transparent and efficient. Here’s what to expect:

• 1‑min intro video (Loom, Vidyard, or Google Drive – share your link below)
• Application review
• Strengths assessment – how you learn and do
• In-person interview – values and culture fit
• Paid test project – work with us, like you’re already on the team
• Final call with our CEO
• Offer – if we’re both excited, we move forward fast

💼 About the Role

The Client Success Manager (Partner Manager) owns the success, activation, and revenue performance of Revio’s partners.

🔍 What You'll Do

• Onboard new partners and drive them to their first referral within 14 days
• Lead partner activation calls and align on promotion and execution plans
• Manage a portfolio of active partners and serve as their main point of contact
• Monitor partner performance and proactively re‑activate underperforming partners
• Provide partners with assets, guidance, and clear next steps to drive results
• Track partner activity and revenue accurately in the CRM
• Report weekly on partner activation, performance, and partner‑sourced revenue
• Continuously improve onboarding and enablement processes based on results

🧠 What You Bring

Required Qualifications

• Experience in partner management, affiliate marketing, customer success, or revenue partnerships
• Strong execution mindset, you push partners to take action
• Comfort owning revenue outcomes, not just relationships
• Highly organized with strong CRM discipline
• Excellent communication skills across calls, async, and written guidance

Preferred Qualifications

• Experience working with creators, agencies, or B2B SaaS partnerships
• Background in sales, growth, or revenue operations
• Familiarity with affiliate platforms, CRMs, and performance tracking
• Experience in fast‑moving, founder‑led environments