Client Solutions Specialist, Lab Services & Proposals

SGS; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global testing and certification company in Mississauga is seeking a qualified candidate to act as a liaison between clients and the laboratory. In this role, you will prepare and submit response quotes, collaborate with clients, and ensure high customer satisfaction. The ideal candidate will hold a degree in a related science and have experience in a lab environment or customer service. The position offers opportunities to engage with clients while ensuring compliance with standards.

Qualifications

• 3 - 5 years’ experience working as a scientist in a lab environment.
• 1 – 2 years’ experience in a customer service position preferred.

Responsibilities

• Act as a liaison between clients and the laboratory.
• Prepare and submit response quotes for work.
• Monitor SGS activities against quote scope.

Skills

Knowledge of Biopharmaceutical analysis

Client interaction

Technical proposal development

Analytical interpretation

Education

Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science

Job description

A leading global testing and certification company in Mississauga is seeking a qualified candidate to act as a liaison between clients and the laboratory. In this role, you will prepare and submit response quotes, collaborate with clients, and ensure high customer satisfaction. The ideal candidate will hold a degree in a related science and have experience in a lab environment or customer service. The position offers opportunities to engage with clients while ensuring compliance with standards.