Client Services Specialist, Salon and Spa

Vancouver Community College; San Juan de Terranova; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading community college in Canada is seeking a Client Services Specialist for its Salon and Spa. This casual on-call position focuses on exceptional customer service and supporting daily operations. The ideal candidate will excel in a fast-paced environment and possess strong communication and organizational skills. Flexible hours and opportunities to work at multiple locations are included.

Qualifications

• Grade 12 including up to 1 year of customer service experience.
• Experience with customer booking software and POS systems is essential.
• An equivalent combination of training/experience may substitute required qualifications.

Responsibilities

• Offer exceptional client service when greeting clients and answering questions.
• Book and confirm appointments efficiently.
• Maintain reception area and ensure a positive environment.

Skills

Excellent communication skills

Strong interpersonal skills

Exceptional organizational skills

Ability to problem solve

Customer service experience

Education

Grade 12

Customer service and retail experience

Tools

Microsoft Office (Word, Excel)

Customer booking Software (e.g., Milano)

Point of Sale (POS)

Job description

Client Services Specialist, Salon and Spa

Please see Special Instructions for more details.

Please take note that this is a casual on-call position

Position Information

Posting Number

Posting Number 25AC0113

Position Title

Position Title: Client Services Specialist, Salon and Spa

Pclass #

Pclass # S99858

Who We Are

We acknowledge that Vancouver Community College ( VCC ) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial.
For over 60 years, VCC has been a leader in innovative, experiential post-secondary learning. We’re one of B.C’s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.
At VCC , we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.
We value lived experience and encourage applications from members of all groups experiencing barriers to equity. Come join the VCC community as we shape the future together.

Position Summary

This position is responsible for performing a variety of tasks to support VCC Salon and Spa daily operations. The incumbent is the first point of contact and is responsible for ensuring a positive and helpful environment for clients, staff and students. The Salon and Spa reception area is a high-traffic, open workspace where working conditions can be demanding. This position requires a highly motivated individual with the ability to provide exceptional customer service.

Duties & Responsibilities

• Offers exceptional client services when greeting clients upon arrival and over the telephone, confirming appointments and answering questions about services.
• Consistently promotes and provides a high-standard of service by keeping a friendly, positive attitude with every client and team member in the department.
• Offers the highest level of personalized service with the ability to remain calm and gracious while addressing stressful situations.
• Books and confirms appointment services both in person and on the telephone efficiently.
• Oversees daily salon and spa schedules and appointments.
• Performs transactions including payment processing, cash handling and daily sales reconciliation and reporting.
• Informs clients about services and product specials.
• Assists in retail sales and provides information on products offered at VCC Salon and Spa.
• Clearly conveys a complete understanding of pricing and descriptions for available services and product lines.
• Answers a multi-line telephone promptly and professionally, offering consistent professional, engaging and friendly support.
• Maintains merchandise displays with detailing and fronting products for proper selling position.
• Maintains proper signage on all displays.
• Ensures reception and waiting area is safe and free of obstructions and hazards.
• Handles client concerns as they arise, documenting and following through to their full resolution, referring complex issues to manager.
• Performs cash handling and related business operations duties.
• Assist with quarterly inventory.
• Performs a variety of tasks related to assisting salon operations, including stocking shelves, and maintaining a clean and organized reception area.
• Assists in department events and functions.
• Performs other related duties as required.

Qualifications

Education and Experience

• Grade 12 including up to 1 year industry related customer service and retail experience.
• Computer literacy in Microsoft Office including Word and Excel.
• Experience with customer booking Software (such as Milano).
• Experience with Point of Sale (POS).
• An equivalent combination of training and/or experience may be substituted for the required qualifications.

Skills and Abilities

• Knowledgeable about all aspects of Salon and Spa operations and programs.
• Understanding and knowledge on professional product lines.
• Excellent communication skills, both written and spoken.
• Strong interpersonal skills with the ability to work both independently and collaboratively as a member of a team. Ability to establish and maintain effective working relationships with students, staff, faculty and outside clients.
• Exceptional organizational skills and demonstrates ability to prioritize in a fast-paced work environment.
• Ability to problem solve.
• Must be self-directed, motivated, and demonstrate exceptional customer service.
• Must be able to show confidence and initiative in job performance.
• Demonstrated ability to work with maximum accuracy, efficiency and attention to detail.

Salary Range - Prorated based on FTE

PAYGRADE 18 – $26.64 – $30.86 hourly

Employment Group

Employment Group Support Staff (CUPE)

Type of Position

Type of Position Casual

Employment Type

Employment Type On Call

Department

Department HAIR DESIGN & SKIN/BODY THERAPY

Primary Location - This position may require you to work at all VCC locations.

Is this posting only for internal applicants? No

Desired Start Date - May be subject to change

Position End Date - For Temporary Positions

Vacation Blackout Dates

Number of Hours per Week

Number of Hours per Week 35

Work Schedule - Hours may vary according to the needs of the Department

On-call position. Operation hours are Monday to Saturday 8:30 to 4:30

Eligible for Fortnight No

Special Instructions to Applicant

Please take note that this is a casual on-call position

Posting Open Date

Posting Open Date 11/19/2025

Posting Close Date

Posting Close Date 12/02/2025

Is this a pooled posting? No

Supplemental Questions

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