Client Services Officer

cohealth; Collingwood; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community health organization in Collingwood is seeking a Client Service Officer (CSO) to be the primary contact for clients accessing various health services. The role involves client reception, appointment management, and administrative support. The ideal candidate will have customer service experience, enjoy working in a dynamic team, and be comfortable assisting diverse clients. With a part-time focus until June 2026, the position offers generous benefits including salary packaging and parental leave options.

Benefits

Parental leave benefits

Salary packaging options

Discounted fitness membership

Counselling services

Qualifications

• Experience with face-to-face customer service.
• Ability to assist clients from diverse backgrounds.
• Capable of working in a fast-paced team environment.

Responsibilities

• Respond to enquiries from clients and visitors.
• Ensure client eligibility and documentation.
• Liaise with other sites to facilitate client care.
• Monitor client waiting times.

Skills

Customer service experience

Team collaboration

Cultural awareness

Basic accounting knowledge

Job description

Collingwood, Australia

Reference: 6841739
Part‑time (0.6 FTE) and casual roles until June 2026

Work for a multi‑award‑winning iconic community health organisation.

Generous salary packaging options help reduce your taxable income.

About the Role

The Client Service Officer (CSO) is the first point of contact for most clients who access care at cohealth. The CSO is responsible for client reception, registration, arranging appointments, data entry and other associated functions. The primary role is to address all enquiries, whether in person or by telephone, and provide practical and administrative support to Oral Health, Medical and Allied Health staff of the service.

Your Duties Include

• Promptly respond to enquiries from clients and visitors face‑to‑face or by telephone in a professional and courteous manner.
• Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed required documentation prior to their appointments.
• Liaise with other cohealth sites and public agencies to facilitate client care.
• Supervise the waiting area, including monitoring waiting times.

What cohealth Offers

• Exciting parental leave benefits
  • Primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service.
  • Eligible co‑workers will continue to receive superannuation on unpaid parental leave.
• Salary packaging up to $15,900 p.a. (mortgage, rent, or credit cards) and an additional $2,650 p.a. for meal, entertainment expenses and holiday accommodation.
• Novated Leasing available.
• A discounted fitness membership with unlimited access to over 290 facilities for you and your family. To find out more click here.
• Counselling services for you and your immediate family through our EAP‑Access provider, and mindfulness, resilience, and wellbeing programs.
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts.

Our Ideal Candidate

• Experience with face‑to‑face customer service.
• Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds throughout their journey with cohealth.
• Enjoys working within a dynamic, fast‑paced team environment.
• Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing and Medicare payment systems.

Application Process

Click on apply now to be directed to our careers page. You will be asked to upload your CV/ resume and Cover Letter. We will be conducting interviews for this role as applications are received. This campaign will close on the mentioned date at 10.00 PM. If you have any questions regarding this role, please contact Regina Wloch on [e-mail]. Applications Close: 27 Dec 2025.

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check, a Working With Children Check, complete a Pre‑Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination. Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.