Client Services Leader - Retirement Solutions (Hybrid)

Société Financière Manuvie; Montreal; On-site; CAD 83,000 - 150,000; Full time

Job summary

A leading financial services provider in Montreal is seeking a Manager for PSS Client Services to enhance client experiences within Group Retirement Solutions. The role requires superior customer service and change management skills along with proven leadership abilities. It offers a competitive salary range of CAD $83,250 to $149,850, with flexible work policies for a harmonious work-life balance.

Benefits

Competitive salary and benefits packages

Professional development opportunities

Flexible work policies

Strong work-life balance

Qualifications

• Proven ability to effectively implement change in a transformational organization.
• Demonstrated skill in evaluating feasibility of ideas, assessing risks, and making informed decisions.

Responsibilities

• Manage and deliver the client experience within Group Retirement Solutions.
• Lead staff to ensure quality of service.
• Act as an escalation point for clients and internal partners.

Skills

Superior customer service and relationship management skills

Change management experience

Excellent communication skills

Excellent influencing and negotiation skills

Proven leadership skills

Job description

A leading financial services provider in Montreal is seeking a Manager for PSS Client Services to enhance client experiences within Group Retirement Solutions. The role requires superior customer service and change management skills along with proven leadership abilities. It offers a competitive salary range of CAD $83,250 to $149,850, with flexible work policies for a harmonious work-life balance.