Client Services Coordinator - Part-Time

Home Care Assistance of Barrie, Ontario; Barrie; On-site; CAD 60,000 - 80,000; Part time

Job summary

A local home care agency is seeking a part-time Client Service Coordinator in Barrie, Ontario. The role involves managing scheduling for clients and staff, ensuring seamless communication and service delivery. The ideal candidate will have a background in customer service, strong organizational skills, and the ability to adapt in a fast-paced environment. Benefits include a competitive hourly rate and employee discounts.

Benefits

Hourly rate of $25.00

Employee Assistance Program

4% Vacation Pay

Group benefits after 3 months

Employee discounts

Qualifications

• Over 2 years of experience in a customer service setting.
• Strong verbal and written communication skills.
• Experience as a Scheduling Coordinator in a healthcare agency is an asset.

Responsibilities

• Schedule patient care services with PSWs and Nurses.
• Manage incoming service requests and calls.
• Adjust patient schedules and share information.

Skills

Customer service skills

Communication skills

Organizational skills

Problem solving skills

Interpersonal skills

Education

University degree or College Diploma

Tools

HPG (Health Partner Gateway)

Google documents

Job description

Overview

Client Service Coordinator part time position

We are currently looking for a self motivated Client Services Coordinator to join our dynamic team in Barrie. Client Service Coordinator plays a critical role in ensuring appropriate scheduling for clients and evaluating ongoing client satisfaction. Keep Nurses, PSWs, Clients, and Community partners connected while solving problems, managing schedules, and handling all the behind-the-scenes magic!

By joining Home Care Assistance Barrie you will be part of our award winning team and a highly valued team member.

Job Type & Duration: Part-Time

Responsibilities

• In collaboration with the client/family/caregiver help set up patient care service by scheduling PSWs and Nurses according to their geographical area/availability/skill set/language, etc.
• Manage incoming requests to initiate service from referral sources and private clients.
• Manage incoming phone calls from clients, field staff, hospital clients, Ontario government facilities, etc. regarding service requests/changes and general inquiries.
• Adjust patient schedules and share information with those in the clients care, as needed.
• Manage scheduling for staff and time off requests. Use systems to navigate staffing for scheduling.
• Obtain information on client issues/concerns and forward to a manager/supervisor as per agency protocol.
• Liaise with office managers and other staff to communicate client and/or agency information.
• Provide lists, schedules and perform other administrative duties to support the team.

Qualifications

• University degree or College Diploma education preferred.
• Previous work experience over 2 years in a customer service setting and/or call center setting in health care agency.
• Strong customer service and communication skills, both verbal and written.
• Experience working as a Scheduling Coordinator, Client Services Coordinator, or Client Care Coordinator in a health care agency is considered an asset.
• Effective organizational and problem solving skills with ability to prioritize tasks.
• Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment.
• Able to handle issues and problem solve with tact and diplomacy.
• Experience working with HPG (Health Partner Gateway) and Google documents.
• Medical terminology and a second language are considered assets.
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment.
• Strong ability to communicate effectively, both written and orally, in English.
• Ability to prioritize and handle multiple demands; proven organizational and teamwork skills; able to work independently and prioritize workload.
• Positive work and attendance performance essential.
• Strong interpersonal skills including demonstrated ability to build rapport and connections.
• Willing to tackle any challenges or new task with enthusiasm with a positive mindset in order to achieve company goals. Have a can-do attitude.

Benefits

• Hourly rate $25.00 per hour
• EAP (Employee Assistance Program)
• .4% Vacation Pay on every pay
• Group benefits after completion of 3 months
• Employee discounts for attractions, events and other services

Home Care Assistance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact Doris Naranjo Human Resources Manager email: [e-mail] or call 705-503-2273 ext 6. Please respond by October 6, 2025.