Client Services Coordinator, Centah

Financeit; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading SaaS company located in Toronto is seeking a Client Services Coordinator to manage back-end processes and systems, ensuring seamless operations. The ideal candidate will have at least 2 years of customer service experience and proficiency in Microsoft Office. This role offers a collaborative culture, flexible work arrangements, and comprehensive benefits including medical coverage and career development programs.

Benefits

Competitive salary

Performance-based bonus

Flexible work arrangements

Comprehensive medical, dental, and vision coverage

Career learning and development programs

Qualifications

• 2+ years of customer service experience, ideally in a technical environment.
• Ability to prioritize tasks effectively and address issues with urgency.
• Commitment to high-quality work and exceptional service delivery.

Responsibilities

• Intake and manage service requests submitted by system users.
• Provide concierge administrative support.
• Execute onboarding activities and deliver training for the systems users.

Skills

Customer service experience

Proficiency in Microsoft Office Suite

Proactive approach

Analytical thinking

Bilingual fluency in French and English

Tools

Microsoft Office Suite

Google Workspace

Job description

Who we are:

Centah Inc. is a scaling Software as a Service (SaaS) company that is part of Financeit. We have become the leading experts in providing innovative and configurable solutions to home improvement retailers, trades, construction and facility management departments. Our world-class development team has created configurable Work Order Management software that helps our clients to maximize their service levels and increase sales leads.

Together we created a place where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

We’re a team focused on making our clients’ operations run smoothly and efficiently. If you enjoy helping people, take ownership naturally, and thrive on problem-solving as part of a collaborative team, this role could be a great fit. As a Client Services Coordinator, you’ll manage the back-end processes and systems that keep everything running seamlessly. You’ll be responsible for updating and configuring systems, ensuring all stakeholders have the information they need to complete their work. You’ll also play an active role in identifying and suggesting improvements to enhance overall operations.

What you\'ll do:

• Intake and manage service requests submitted by system users.
• Provide concierge administrative support.
• Execute onboarding activities and deliver training for the systems users.
• Develop business process documentation.
• Contribute to the department optimization and business process improvement initiatives.
• Assist with user account management activities (e.g., onboarding and offboarding of employees).
• Contribute to maintaining SLAs at 95%.
• Execute back-up Contact Centre Agent responsibilities, as required.

• 2+ years of customer service experience, ideally in a technical environment involving multiple systems.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides).
• A proactive and persistent approach to challenges, with the drive to help the company achieve its goals.
• Ability to address issues with a sense of urgency and prioritize tasks effectively.
• Dedication to producing high-quality work that aligns with the organization\'s standards.
• Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity.
• A commitment to delivering exceptional service to both internal and external clients.
• Bilingual fluency in French and English is an asset.

Winner of Canada’s Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:

• An award-winning culture with a collaborative & inclusive team.
• Competitive pay and performance-based bonus:
• Committed to flexible work arrangements, offering hybrid workplace options.
• Comprehensive medical, dental and vision coverage + Lifestyle Account.
• RRSP Matching and Parental Leave Top UP Program.
• In office massage, meditation & workout sessions.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
• Career learning and development programs.

Next Steps: