Client Services Administrator (Hybrid)

PACE Consulting Benefits & Pensions Ltd.; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

A consulting firm for employee benefits is seeking a detail-oriented Client Services Administrator to support a team managing group benefits and retirement plans. This role includes preparing renewal packages, tracking client plan data, and responding to inquiries. Ideal candidates will have 2+ years of experience in benefits administration and strong organizational skills. A hybrid work model and competitive compensation are provided.

Benefits

Hybrid work model

Competitive compensation

Employer-paid benefits + RRSP matching

Paid time off between Christmas and New Years

Ongoing professional development

Mental health and wellness programs

Fun team culture

Qualifications

• 2+ years of experience in benefits administration, insurance, or TPA/carrier environment.
• Strong organizational skills with a focus on accuracy and deadlines.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (especially Excel, Word, Outlook).
• Valid driver’s license and access to a vehicle.

Responsibilities

• Prepare renewal packages, marketing submissions, and benefits summaries.
• Track and maintain client plan data, including employee changes and enrollments.
• Respond to client and carrier inquiries promptly and professionally.
• Ensure all client documentation is current and compliant with best practices.
• Use CRM and internal tools to manage workflows and deadlines.
• Support preparation of proposals and client presentations.
• Provide executive assistant support to a Partner.

Skills

Benefits administration

Organizational skills

Verbal communication

Written communication

Proficiency in Microsoft Office

Job description

Overview

Salary : $60,000-$70,000

Job Summary

Bring your benefits knowledge and admin skills to a team that values both and build a foundation for career growth. At PACE Consulting Benefits & Pensions Ltd., we’re looking for a detail-oriented, proactive Client Services Administrator to support our consulting team in managing group benefits and retirement plans. This client service-focused role lets you work behind the scenes with plan data and documents, while opening doors to take on more client-facing responsibilities as you grow. If you’ve worked with carriers, TPAs, or in benefits admin and want a role with structure, support, and a clear path forward, this is the one.

What Youll Do

• Prepare renewal packages, marketing submissions, and benefits summaries
• Track and maintain client plan data, including employee changes and enrolments
• Respond to client and carrier inquiries promptly and professionally
• Ensure all client documentation is current and compliant with best practices
• Use our CRM and internal tools to manage workflows and deadlines
• Support the preparation of proposals and client presentations
• Provide executive assistant support to one of our Partners (approx. 20% of role), including scheduling, travel coordination, and administrative tasks
• Assist with additional client service and admin responsibilities as needed

What Were Looking For

• 2+ years of experience in benefits administration, insurance, or TPA / carrier environment
• Strong organizational skills with a focus on accuracy and deadlines
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (especially Excel, Word, Outlook)
• Valid driver’s license and access to a vehicle
• Nice to have: Industry certifications such as GBA, CEBS, LLQP, RPA, or PPAC

Why This Role Stands Out

We value the work behind the scenes as much as the work in front of the client. This is your chance to join a team that sees administration as a strength and not an afterthought.

• Hybrid work model (3x per week in office)
• Competitive compensation
• Employer-paid benefits + RRSP matching
• Paid time off between Christmas and New Years
• Ongoing professional development
• Mental health and wellness programs
• Great Place to Work Certified (5x) and one of the best workplaces in Financial Services
• Fun team culture with regular social events

Who We Are

PACE is one of the largest independent benefits and insurance brokers in Canada, providing industry-leading group benefits, group retirement, voluntary benefits, and individual insurance solutions. We’ve been leaders in Canadian benefits advisory since 1993, offering trusted consulting and brokerage services to organizations across the country. With full access to all major insurance carriers and a reputation for integrity, innovation, and client-focused service, we help employers deliver meaningful, sustainable benefit programs that truly make a difference.

PACE Consulting Benefits & Pensions Ltd. welcomes and encourages applications from people with disabilities and is committed to creating a diverse workplace. We are an equal opportunity employer. Accommodations are available on request for candidates participating in all aspects of the selection process. For accommodation requests, please email the HR Department.

We thank everyone for applying, but only those who are qualified will be contacted.