Client Service Technician/Warehouse Associate

VitalAire; Prince George; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading home healthcare provider in Prince George is seeking a Client Service Technician/Warehouse Associate. In this role, you will assist patients with equipment setup, schedule medical deliveries, and provide customer service. The ideal candidate has a high school diploma, experience in customer service, and knowledge of respiratory equipment. A competitive salary of $29.74 per hour, along with bonuses and benefits, is offered, making it an excellent opportunity for growth.

Benefits

Competitive salary

Competitive benefit flex package

Tuition reimbursement

Qualifications

• 2-3 years of customer service experience required.
• In-depth knowledge of respiratory home care equipment essential.
• Ability to lift and maneuver 55 pounds unassisted.

Responsibilities

• Provide courteous and efficient customer service by telephone, email or fax.
• Schedule deliveries and pick-ups of medical equipment.
• Process prescription refill requests for medications.

Skills

Customer service

Driving/delivery experience

Knowledge of respiratory home care equipment

Education

High School Diploma

Job description

Overview

R10075988 Client Service Technician/Warehouse Associate (Open)

Location: Prince George, BC (061) - Ogilvie St - Respiratory therapy

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

In this exciting role you will provide timely, accurate and friendly service to all internal and external customers. Your main focuses will be assisting patients in setting up their equipment, scheduling deliveries and pick-ups, processing refills for medication, and updating patient records. You’ll also have the opportunity to learn many other tasks within our fast paced and dynamic department!

Responsibilities

• Provide courteous and efficient customer service by telephone, email or fax
• Schedule deliveries and pick ups of medical equipment
• Assist with billing issues
• Process prescription refill requests for medications
• Update patient records as necessary
• Maintain detailed and accurate records
• Enter orders into the system accurately and efficiently
• Perform general administrative duties

Qualifications

• High School Diploma.
• Equivalent combination of education and experience.
• In-depth knowledge of use and maintenance of respiratory home care equipment.
• 2-3 years of consecutive recent driving/delivery experience.
• 2-3 years Customer service experience.
• Ability to lift and maneuver 55 pounds unassisted on a regular basis.
• Valid driver’s license & a clean abstract.

Why join Air Liquide

• Competitive salary, plus bonus and vacation.
• Competitive benefit flex package & pension plan.
• Standard working hours for better work/life balance.
• Tuition reimbursement & career development programs.

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This is a union position with a wage of $29.74 per hour and opportunities for advancement.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance. At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.