Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Cranbrook; Remote; CAD 60,000 - 80,000; Part time

Job summary

A customer service company in Cranbrook, Alberta is seeking a Universal Call Center Rep to assist customers with service inquiries. The ideal candidate will have at least one year of sales experience and strong communication skills. This role offers flexible hours and a pay rate of $21.50 CAD per hour. The position requires a minimum of 20 hours of work per week, with a schedule set by the employee.

Qualifications

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).

Responsibilities

• Assist customers in understanding The Junkluggers service and scheduling.
• Handle customer interactions through various channels, including phone, email, text message and others.
• Evaluate customer needs quickly and provide efficient and effective options.

Skills

Sales experience

Verbal communication skills

Written communication skills

Job description

Overview

Learn more about the gig :

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability.

Position

Universal Call Center Rep: are sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.

Compensation

Earn $21.50 CAD per hour. Fees apply ($2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee).

Schedule & Hours

• Work a minimum of 20 hours per week. You can work more hours if you would like to do that.
• Set your own flexible schedule between Monday-Friday: 7:30am-11:00pm EST (Peak: 9:00am-4:00pm EST)
• Saturday: 7:30am-8:00pm EST (Peak: 7:30-8:00)
• Sunday: 9:00am-8:00pm EST (Peak: 11:00am-3:00pm EST)

Responsibilities

• Assist customers in understanding The Junkluggers service and scheduling.
• Handle customer interactions through various channels, including phone, email, text message and others.
• Communicate directly with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Evaluate customer needs quickly and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse requests.

Experience & Skills Requirements

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week following the Operating / Peak Hours stated above.
• Strong verbal and written communicator.

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