Client Service Representative

CIBC; Lindsay; On-site; CAD 60,000 - 80,000; Part time

Job summary

A major Canadian bank is seeking a Client Service Representative in Lindsay to provide exceptional service to clients. You will assist with transactions, answer banking inquiries, and connect clients with the right resources to achieve their financial goals. Ideal candidates are empathetic, goal-oriented, and embrace digital banking technologies. This part-time position involves a flexible schedule with approximately 20 hours per week. A commitment to client satisfaction is crucial in this entry-level role.

Benefits

Competitive compensation

Wellbeing support

Employee assistance programs

Qualifications

• Ability to engage with clients and prioritize their needs.
• Strong problem-solving skills and a client-focused approach.
• Technical proficiency with digital banking tools.

Responsibilities

• Assist clients with day-to-day banking needs.
• Connect clients with appropriate bank team members for support.
• Use technology to help clients manage their banking effectively.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

What You’ll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours, which may include evenings and weekends, and you may be required to work at multiple banking centres within a reasonable travel distance.

How You’ll Succeed

• Client engagement – help clients manage their accounts and products, focus on the client experience, and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – listen, ask questions and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to create a better solution together.
• Leveraging technology – become a technology expert. Share your knowledge by introducing clients to our mobile banking applications and helping them better manage their banking needs.

Who You Are

• You put our clients first and engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
• You’re goal oriented, motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people, find meaning in relationships, and surround yourself with a diverse network of partners.
• You love to learn, have a strong sense of curiosity and a passion for growing your knowledge.
• You engage with heart and mind, care about people, respect different perspectives, and listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work, live the CIBC values – trust, teamwork, and accountability.

What CIBC Offers

• Competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points‑based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• Subject to program terms and conditions.

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact [e-mail].
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Details

• Expected End Date: 2027‑06‑30
• Job Location: Lindsay
• Employment Type: Temporary (Fixed Term) / Part‑time
• Weekly Hours: 20
• Skills Required: Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Seniority Level

Entry level